Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • March 16, 2017
  • Ken Neal

Upcoming Webcast: Robotic Process Automation in 2017

Reduce costs and errors associated with labor-intensive business processes, such as application, customer inquiry or insurance claims processing: that is the promise of Robotic Process Automation (RPA).

  • BPO Bulletin

Ken Neal
  • March 10, 2017
  • Ken Neal

A Bright and “Cloudy” Future for BPO: Part Two

In my previous post, my colleague James Allen, Director, BPO for Canon Business Process Services, discussed how cloud technologies are allowing companies in virtually all industries to positively transform their business processes.

  • BPO Bulletin

Ken Neal
  • March 9, 2017
  • Ken Neal

A Look Ahead: Finance

This is the first in a series of posts providing “a look ahead” at key business trends that are evolving in major industries. Today I will focus on the financial sector.

  • BPO Bulletin

Ken Neal
  • March 6, 2017
  • Ken Neal

A Bright and “Cloudy” Future for BPO: Part One

​My colleague James Allen, Director, BPO for Canon Business Process Services, loves technology. But as James tells it, when his wife lobbied to buy an older property, his high-tech home visions went out the window.

  • BPO Bulletin

Ken Neal
  • March 6, 2017
  • Ken Neal

Upcoming Webcast: How to Reduce Your Department's Paper Processing Costs with Intelligent Data Capture

Lower document processing costs and cycle time; increase customer response time; eliminate manual data entry: these are the promises of intelligent data capture.

  • BPO Bulletin
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