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Canon is a trusted BPO partner that consistently delivers results.
Canon is a BPO leader in automation and workforce management with decades of experience.
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Canon advances the legal workplace through service transformation and a redefined workplace experience.

Forward-thinking law firms are reimagining the workplace and developing new ways to deliver exceptional client and associate experiences. By partnering with Canon, you can expect a level of collaboration and expertise that enables you to differentiate and gain a competitive edge. Canon’s office services support team, automation mindset, legal industry experience and workforce management framework are unparalleled and can help you realize new efficiencies and business gains.

Client Testimonial: Law Firm Wins With Canon Digital Mailroom

A leading law firm struggling to handle thousands of pieces of mail daily, partnered with Canon to digitally transform their mailroom. With an improved digital mailroom, they eliminated nearly all overtime saving time and money for the firm. With the documents being scanned and sent to users in near-time, they were able to work smarter, faster, and more securely.

Canon Innovates with New Support Models for the Hybrid Office

To optimize operations in this new office environment, law firms are increasingly seeking outside assistance. Almost every industry, including legal, is experiencing a massive shift from office-based activities to a combined on-site and work-from-home strategy. That is why it is essential to partner with an expert managed services provider such as Canon. We can help your firm quickly evolve its workplace and support service delivery to meet the challenges that are rapidly changing how law firms work. This evolution requires a shift from traditional to transformative office, facility and support services. The right partner can help you successfully manage this shift. This includes creating and deploying best practices, which can be a crucial element along with technology and resources to support and manage service requests. As you consider this partnership, it is important to know what you should look for in a managed services provider.

Office services

A Customized, On-site Approach to Optimizing Your Firm’s Essential Work Culture

One important difference in our approach is that Canon has the flexibility to deliver customized law firm support services, on-site at your location. In addition to implementing a leading-edge, tailored solution that supports your specific hybrid office needs we offer an elevated approach to legal managed services. This advanced approach includes an elevated and integrated approach to reception, hospitality, facility and office services, document services, mail/messenger, procurement/vendor management, enterprise print and device management, records management, and legal to business administrative services.

Canon Elevates Workplace Experience For Am Law-ranked Law Firm

Canon helped a prominent, Am Law-ranked law firm successfully move into their new offices while implementing an unparalleled, innovative workplace experience. Canon transformed their onsite program by deploying new technologies and best practices as well as by elevating the firm's office services, including mail, print and facilities management. With the goal of maintaining services and staff, Canon retained the existing workforce while implementing skills development and mentoring, cross-training and new career growth opportunities for the team.

Advance Your Hybrid Workforce With New, Transformed Support Models

Assess Current State
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Assess Current State
Determine adequate staff levels and reassess the scope of work.
Create the 3 to 5 year roadmap
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Create the 3 to 5 year roadmap
Build a plan that specifies digital transformation strategies, hybrid workplace best practices, and performance management initiatives.
Leverage Automation
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Leverage Automation
Automate service and support requests, provide visible resource management, work prioritization and workload balance.
Harness Digital Transformation
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Harness Digital Transformation
Define a digital transformation strategy. Review your document intake process and identify opportunities to improve workflow and reduce paper dependence.
Centralize and Expand
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Centralize and Expand
Centralize service teams and expand the scope of work and hours of operation. Leverage hub/spoke models and escalation points for support services across your firm.
What Our Clients Say
"Canon is flexible and has demonstrated the ability to work with us along our schedule and timeframes. They understand that like most businesses, priorities sometimes change and they are always willing to work with us keeping that in mind."
Office Services Manager, Mid-size Law Firm Serving Fortune 500 Companies

Law Firm Support and Transformation Services Can Give You A Competitive Advantage

Workplace Experience Services
Document Distribution Services
Administrative/Office Services
Digital Enablement

Canon Supports Your Initiatives Enabling Your Knowledge Workers To Work from Anywhere

Canon Resource Center [On-site]

From space management, to workplace experience, to administration and business services, Canon provides the support you need to advance your workplace experience.

Canon Concierge Center [Off-site]

Canon provides an extension of the on-site teams to virtual services for technology support, concierge and reception services to deliver a convenient, intuitive overall experience.

Legal Office Support

Innovative Law Office Support Services Advance the Workplace Experience

CASE STUDY

A leading international law firm launched an initiative to meet two key challenges. One was connected with the planned relocation of the firm’s corporate headquarters to a new site. The goal was to engage a managed services provider to help the firm reduce a significant amount of paper documents accumulated over decades of being in the same location; paper that the firm didn’t want to bring to the new site. The firm’s other challenge, also related to the move, was to consolidate its office services program from two managed services providers to one. The firm wanted one partner that had the expertise to oversee its mail, print/copy, office services and records management operations as well as enhance the end user experience through a customized services program.

A strategy was developed for the on-site delivery of critical services. Canon showed that it could deliver on this initiative based on experienced on-site and off-site personnel and a detailed project plan. As a result, the firm engaged Canon for document scanning. While the firm was considering proposals for office services, Canon was building credibility based on how its on-site team was managing the office move/scanning project. Canon’s team worked closely and efficiently with the firm’s administrative personnel and business stakeholder; effectively managed logistics; successfully coordinated Canon’s off-site support capabilities; and consistently maintained smooth, streamlined workflows. This proven credibility, plus the ability to meet the firm’s objectives, contributed to the firm awarding Canon the office services contract for all of the firm’s locations.

Scott Paster Legal Services

We Help Legal Organizations Leverage Transformative Approaches and Technology Solutions

"Our clients count on us to help identify areas within the firm that better prepare them for the future of work. With more than 30 years of experience serving the legal community, we are the go-to provider for on-site workplace experience services, administrative and business support services, print and mail center services. Our teams are dedicated to providing the highest level of service and truly value the client relationships we have built over the years."

Scott Paster
Vice President

Ready to Advance Your Business?