Services Industries Insights About Us Careers
Contact us
CASE STUDY
Canon Workplace Experience Services
Canon is a trusted BPO partner that consistently delivers results.
Canon is a BPO leader in automation and workforce management with decades of experience.
Join an award winning global team that puts our people first.

Business Process Outsourcing Services

At Canon Business Process Services, we’re experts in more than operations management, workflow improvement, labor, technology and automation. We focus on optimizing your internal processes and capitalizing on opportunities to streamline your business.

We make it our business to help you grow yours.

Canon helps you optimize your business. Attaining a measurable, sustainable improvement in business performance requires a holistic approach to operational excellence. Our innovative approach includes the latest technologies, workflow automation, Six Sigma™ methodologies and data analytics to enable business agility and your digital transformation.

Canon Has Been a Trusted Outsourcing Provider for More Than 40 Years

17
Consecutive Years as a Global IAOP Leader
1,000+
Client Implementations
147
Fortune 1000 Companies Served

Our Approach to Operational Excellence

Step One

Process Assessment

We begin with a thorough analysis of the current state of the critical business process and identify opportunities for enhancements. A complete business process assessment will include all processes and applications from beginning to end.

Step Two

Workforce Optimization

Canon has a proven framework to attract, retain and develop talent with the skills that can deliver desired business outcomes. Our workforce optimization strategy integrates business performance considerations with workforce management.

Step Three

Intelligent Automation

Canon implements existing or new technology to maximize operations. We empower end-to-end business process automation with robotic process automation and artificial intelligence to digitally transform your business.

Step Four

Change Management

The Canon change management multi-step plan supports a smooth transition and ensures employees are guided through the change journey.

Step Five

Performance Measurement

Implementing new processes requires upgraded performance management systems to monitor new goals and processes. Canon believes that effective measurement can motivate breakthrough improvements.

Step Six

Continuous Improvement

Canon leverages Six Sigma-based methodologies to identify opportunities for streamlining work and reducing waste. Our culture of incremental improvements to processes enable our clients to consistently advance their business.

Among the Ways We Help You Advance Business Performance

Cost Control
1
01
Cost Control
Service level agreements provide visibility into operational performance and insight on how to better contain costs.
Productivity Improvement
2
02
Productivity Improvement
Achieve improved efficiency and meaningful business results.
Improved Decision-making
3
03
Improved Decision-making
Actionable insights from comprehensive, near real time data and reporting.
Improved Processing Accuracy
4
04
Improved Processing Accuracy
Rightsizing your technology provides improved information processing cycle times, volumes and accuracy.
Improved Business Agility
5
05
Improved Business Agility
As market conditions change, there is greater flexibility to ramp up and ramp down as needed.

What our clients say

Financial Services Company Advances Workflows

Canon helped Raymond James streamline its financial management system.

Information Solutions Company Realizes 50% Increase in Productivity

Canon maximized invoice processing efficiency, improved invoice cycle processing times with automation.

Pharma Company Relies on Canon for Agility and Innovation

Canon delivers agility and innovation to document management processes, records management and print production facilities.

Recommended Resources

CASE STUDY
Automating Workflow to Enhance Office Services
WHITEPAPER
Six Ways Digital Mail Can Transform Your Business
CASE STUDY
Innovative Office Services: Canon Enriches the Workplace Experience of a Leading Insurance Company

Industry Recognition

IAOP Best of Global Outsourcing 100
CEO Views 2023
Silicon Review Names Canon One Of The Smartest BPO Companies
Chiefs Digest 25 Admired Companies
Mark Walker

A Client-Focused Culture Here at Canon

"We listen to our clients to develop the optimal process and technology solution customized to achieve the desired business outcome. Our team of certified experts gather the requirements, assess the current state and future desired state and provide a clear view into the implementation, change management and communication plans to ensure that expectations are met and results are realized. We value each and every relationship with an eye toward adding long-term business value."

Mark Walker
Chief Operations & Technology Officer

Ready to Advance Your Business?