Services Industries Insights About Us Careers
Canon is a trusted BPO partner that consistently delivers results.
Canon is a BPO leader in automation and workforce management with decades of experience.
Join an award winning global team that puts our people first.

Canon Business Process Services digital mail and digital intake center solutions are fully scalable solutions bringing you closer to your information assets, data and customers.

Improve the Flow of Critical Business Information With Canon Digital Mail and a Digital Intake Center

In today’s digital world, businesses are challenged by the need to turn physical mail into digital information that can be quickly accessed, viewed and shared at the speed of the customer. With the time it takes to convert thousands of inbound paper documents into digital information matters, organizations with sound digitization strategies are in the best position to improve customer service, reduce operational costs and mitigate risk.

That is why more businesses are leveraging Digital Intake Centers—a hybrid mailroom and scanning service that uses specialized mail scanning technology and workflow techniques to convert physical mail into digital information promptly upon receipt. That information is then delivered to employees or into your business workflow electronically, anywhere at any time, allowing your employees the convenience of receiving their information quicker and enabling your business to move faster and smarter.

Canon Digital Intake Services Digitally Transforms Your Back Office

The Canon Digital Intake Center expedites the flow of business-critical information throughout your organizations. As mail is received, it is newly digitized and automatically enters your workflow, streamlining how work gets done. You will find it is transformative for your employees.

Digital Mail

Digital Transformation Begins With Digitizing Business-Critical Documents

Canon uses an optimum mix of people, process, technology and performance management principles to provide a Digital Intake Center that can deliver improved efficiencies and results. You can increase customer satisfaction and gain access to trained personnel and sophisticated technology by outsourcing all or part of these functions. Physical-to-digital mail, the latest evolution in managing incoming mail, can move your organization into the forefront of mail center efficiency and provides information management and control. The Canon Digital Intake Center offers a turnkey solution that can get you there. Our end-to-end service includes mail center staff, digital mail system and installation, imaging hardware, mail processing workflow design based on Six Sigma methodology, customer service support and comprehensive reporting.

Enhance Mailroom Automation with Intelligent Lockers

Canon’s Intelligent Lockers enable secure, self-service storage and package delivery. Key features include mobile device-enabled access, virtual monitoring of deliveries, automated delivery notification, and item tracking. Two particularly important benefits for campus mail operations and hybrid workplaces are the availability of secure workplace storage and a flexible set up to meet specific requirements.

Canon implemented intelligent lockers at a leading American multinational company. Our solution resulted in labor savings and an improved employee experience. Rather than the company’s existing system of using two or three dedicated mail deliverers throughout the campus, we installed three banks of intelligent lockers at strategic locations. Our approach enhanced security compared to delivering packages by leaving them on employees’ desks. It also saved time; delivery personnel no longer had to visit every office area to deliver the mail. Mail, packages, and overnight courier deliveries are put into a locker, then a code is sent to employees who go to a locker to receive their parcels. As you consider enhancing your workplace experience and supporting your hybrid workforce, intelligent lockers may be right for you.

We can assess your needs and goals and help you achieve them in the most efficient and cost-effective way.

"The Canon Digital Intake Center is a first step in your digital transformation journey. We provide a scalable tool to enhance your business processes and help you deliver an improved customer experience. By taking all incoming mail and digitizing the documents, you can reduce paper usage and human error associated with physically routing documents and store data in a singular, secure environment."

David
Innovation Director

Why Canon for Digitization and Information Management Services?

A digital intake center can help your business improve the flow of information within your company. Here are five ways your business can benefit from Canon Digital Intake Center Services:

  • Save money and increase cost efficiency
  • Enhance operational efficiency and process throughput
  • Strengthen security, compliance and risk management
  • Improve customer response times
  • Improve visibility and control

The Canon Digital Intake Center is a hybrid mailroom and scanning service that unifies converted physical mail and process email boxes into a common digital format that can be delivered electronically to employees, departments, enterprise content management or process workflow electronically. Some of the advantages are: touchless paper-to-digital conversion at point of entry, information confidentiality and protection, reduced time to access information and documents, reduced physical delivery cost, minimize risk from better records and information management, and delivering document optimization.

Ready to Advance Your Business?