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Leverage Our Expertise to Streamline Operational Performance

Digital transformation in the pharmaceutical industry was already happening before the COVID-19 pandemic emerged. Pharmaceutical companies recognized that the digital revolution was here to stay, offering considerable opportunities to increase operational performance. In addition to leveraging digital transformation, successful pharmaceutical companies face another important challenge. They are constantly pressured to attract, hire and retain top talent in order to fulfill their core mission of providing better health. Business leaders must think outside the box in order to meet this need. One solution is Canon's suite of new hire concierge services. A smooth onboarding of new employees can be a great challenge for many companies. New hires rely on IT for computer equipment, the telecommunications department for smartphone support, the facilities group for security ID cards and human resources for benefits enrollment. Our concierge services help meet these requirements.

Other Canon-managed services for pharmaceutical companies are also directed at delivering significant business value. These solutions include source-to-pay outsourcing services; records and information management; document scanning; logistics and materials management services as well as print, mail and office support. Today’s pharmaceutical industry is all about taking full advantage of the opportunities presented by new technologies and approaches for driving sustained innovation and growth. A proven, experienced partner can be a valuable asset in achieving these goals. If your organization is ready to take this journey, we’re ready to take it with you.

How a Top 20 Pharmaceutical Company Relies on Canon for Agility and Innovation

One of the country's top 20 pharmaceutical companies tapped Canon Business Process Services to deliver agility and innovation in their document management processes, records management and print production facilities. In addition, this growing company needed to successfully onboard 500 employees in a short period of time. These executives share their perceptions of the innovative programs crafted with Canon.

Pharmaceutical Company Leverages Canon's Domain Expertise to Better Prepare for the Future


One of the country’s top 20 pharmaceutical companies has four divisions spanning neuroscience, oncology, cardio-renal and the medical device market. In addition to improving document management processes, the company had two other important needs: supporting hundreds of new hires and providing administrative services for senior executives. Canon partnered with the industry leader to help create the pharmaceutical company’s first innovative programs to solve these vital business challenges.

In addition to implementing records, mail, print management and digital imaging programs, Canon helped launch and manage a “concierge” system for new hires. Canon manages the program, working closely with the pharmaceutical company’s IT and Human Resources departments. The service includes people that comprise a concierge team with the goal of providing direction and support for new colleagues (both firm employees and contract workers) in the first 90 days of their employment or engagement with the company. The concierge team helps meet a wide range of needs, from answering company– and employment–related questions to securing a workspace, employee ID badges and equipment. We also manage an administrative support program for the firm. This includes Canon hiring, training and deploying full-time, high-level administrative personnel who provide support to the company’s senior executives.

The company had two other important needs: supporting hundreds of new hires and providing administrative services for senior executives.

Pharma Company Realizes Cost Savings and Improved Employee Experience

Records management

Enables the pharmaceutical leader to be better prepared for FDA audits

Concierge program

Helps colleagues to be more productive more quickly and enables the company to attract the top talent

Administrative support program

Provides a consistent approach to senior executive support with superior training and best practices

Canon Helps Pharma Companies Improve Business Resilience and Agility

"Today’s pharmaceutical leaders want to be well prepared for the future. In many cases, this includes the strategy of outsourcing non-core but critical business process activities—spanning such areas as document management, facilities and office operations—so they can focus more resources on their mission of providing products for better health. Canon can help your organization become more agile, resilient and ready to tackle the challenges ahead."

Enterprise Operations Manager

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