Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • January 6, 2021
  • Ken Neal

Manage Your Hybrid Office Efficiently with the Right Partner

The COVID-19 pandemic motivated enterprises to adopt new approaches for operating in a “hybrid office.” There’s been much discussion about the concept of the hybrid office — what it is and how the pandemic and other business trends are driving its emergence. But there is little guidance on how to effectively manage a hybrid office.

  • BPO Bulletin

Ken Neal
  • December 14, 2020
  • Ken Neal

Why a “Hybrid Office” Strategy is Critical for Law Firms

My colleague at Canon Business Process Services, Fred Levine, has worked in the law firm community for over thirty years. Fred points out that today’s COVID-19 environment requires law firms to adopt new strategies for operating in today’s “hybrid office.”

  • Legal Services Brief

Ken Neal
  • November 16, 2020
  • Ken Neal

Automate and Optimize Key Business Processes with the Right Managed Services Partner

Automation is the new strategic imperative. Most companies and senior executives are aware of the power of automation, and many organizations had major initiatives underway even before the pandemic.

  • BPO Bulletin

Ken Neal
  • October 2, 2020
  • Ken Neal

Tap Into Your Managed Services Provider to Consistently Innovate

With the right innovation partner, companies can build a future-ready workforce, reimagine business processes, and make smart technology investments that will support them throughout their innovation journeys.

  • BPO Bulletin

Ken Neal
  • September 23, 2020
  • Ken Neal

Law Firm Best Practices: Leverage the Right eDiscovery Partner to Help Clients Navigate Today’s Challenging Business Environment

To meet today's challenging environment, law firms need to maximize their eDiscovery services capabilities in order to help clients manage their discovery-readiness.

  • eDiscovery Trends
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