Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • November 16, 2020
  • Ken Neal

Automate and Optimize Key Business Processes with the Right Managed Services Partner

Automation is the new strategic imperative. Most companies and senior executives are aware of the power of automation, and many organizations had major initiatives underway even before the pandemic.

  • BPO Bulletin

Ken Neal
  • October 2, 2020
  • Ken Neal

Tap Into Your Managed Services Provider to Consistently Innovate

With the right innovation partner, companies can build a future-ready workforce, reimagine business processes, and make smart technology investments that will support them throughout their innovation journeys.

  • BPO Bulletin

Ken Neal
  • September 23, 2020
  • Ken Neal

Law Firm Best Practices: Leverage the Right eDiscovery Partner to Help Clients Navigate Today’s Challenging Business Environment

To meet today's challenging environment, law firms need to maximize their eDiscovery services capabilities in order to help clients manage their discovery-readiness.

  • eDiscovery Trends

Ken Neal
  • August 31, 2020
  • Ken Neal

Leverage Three Outsourcing Strategies to Build a More Resilient Business

Resilience is an organization’s capacity to continue generating economic profit through cyclical and structural changes in supply and demand — changes like a pandemic, yes, but also any of the thousands of other sources of potential turbulence.

  • BPO Bulletin

Ken Neal
  • July 30, 2020
  • Ken Neal

Law Firms Tap New Approach to Enhance Operational Efficiency

A significant trend for the legal industry that has been evolving over the past five months. The Covid-19 pandemic has forced many legal administrative assistants and other office support staff to work remotely. To fill the gap, Canon’s onsite office support teams have become vital to the continuing operations of many of our legal clients.

  • Legal Services Brief
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