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Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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BPO Bulletin
New Canon Whitepaper on Automating Information Governance & Compliance

Canon releases “Automating Information Governance and Compliance,” a new whitepaper in its future-ready leadership series.

BPO Bulletin
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Ken Neal
Digital Transformation Series Part 3: Applying Automation to Information Governance

This post continues our series on streamlining information governance and compliance. In this and my next article I will briefly spotlight three strategies and an industry trend to consider when applying automation to your information governance practices.

BPO Bulletin
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Ken Neal
Digital Transformation Series Part 3: Streamlining Information Governance

This post begins the third of a six-part series on how digital transformation will impact the future workplace, and businesses. Information governance and regulatory compliance are pressing challenges for every organization.

BPO Bulletin
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Ken Neal
Digital Transformation Series Part Two: Automating the Capture Process to Improve Efficiency

This post concludes Part Two of our series on critical elements to consider when digitally transforming your workplace and business. At the end of my previous article I stated that a good approach to multichannel inbound content would be to include automation as part of the capture process to ensure consistency, accuracy and more efficient processes across the enterprise.

BPO Bulletin
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Ken Neal
Digital Transformation Series Part 2: Information Capture is Essential

The first part of any workflow begins with information and its related business process. Consequently, you need to think about data capture as a key transformation element requiring serious attention.

BPO Bulletin
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Ken Neal
Digital Transformation Series Part 2: Digitalizing Core Business Processes

This post begins the second of a six-part series on how digital transformation will impact the future workplace, and businesses. Let’s start with an idea that many business leaders understand: the potential for growth comes from innovation and high levels of customer satisfaction.

BPO Bulletin
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Ken Neal
Digital Transformation: Keys to Formulating a Modernization Plan

In my previous article I mentioned that, when we talk about modernizing the information infrastructure, there is a need to take a more holistic view and assess not only the technology you have and may need, but these other elements as well. There are at least four critical things you can do to evaluate your current state and formulate a modernization plan.

BPO Bulletin
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Ken Neal
Digital Transformation: Modernizing the Information Infrastructure

In my previous article I raised the question, “What are some key actions you need to consider in order to achieve digital transformation?” One answer, which I will spotlight in this column, is that it’s important to focus on modernizing your information infrastructure. But what exactly does that mean?

BPO Bulletin
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Ken Neal

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