Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
BPO Bulletin
Digital Transformation: Modernizing the Information Infrastructure

In my previous article I raised the question, “What are some key actions you need to consider in order to achieve digital transformation?” One answer, which I will spotlight in this column, is that it’s important to focus on modernizing your information infrastructure. But what exactly does that mean?

Legal Services Brief
eDiscovery Best Practices Series: Your Device Policies Must Balance eDiscovery and Employee Rights

Using personal devices to conduct non-personal business has become increasingly common. Companies issuing these devices need to clearly understand the needs, rights, obligations and expectations of employees when implementing "bring your own device" (BYOD) policies and programs.

BPO Bulletin
Digital Transformation: The Role of Intelligent Information Management

In my previous post I stated that digital transformation is a significant issue for many businesses. I mentioned a recent report by AIIM, which finds that the vast majority of enterprises surveyed believe digital transformation is “important” or “very important” to their organization.

BPO Bulletin
Archived Canon Webcast Available on Top Five Ways to Advance the Procure-to-Pay Customer Experience

A recording of our recent webcast, "Top Five Ways to Advance the Procure-to-Pay Customer Experience," is now available.

BPO Bulletin
Digital Transformation and the Future of Work

This post is the first in a series on how digital transformation will impact the future of work. Let’s begin by thinking of digital transformation as the result of actions taken to move your organization away from the traditional or manual way business is transacted, to new ways-of-working in the digital era.

BPO Bulletin
Need to Implement the Right Strategy to Improve your Company’s Purchase-to-Pay Operation? Join our Webinar Next Week to Learn How.

Join Canon and The Hackett Group for our source-to-pay webcast series, "Top 5 Ways to Advance the Procure-to-Pay Customer Experience."

BPO Bulletin
Need to Advance Your Purchase-to-Pay Service to the Next Level? Our Webinar Will Show you How

Join Canon and The Hackett Group for our source-to-pay webcast series, "Top 5 Ways to Advance the Procure-to-Pay Customer Experience." Register now to learn about the power of using internal communications channels to market your company's P2P mission.

BPO Bulletin
Key Facility Management Trends in 2018: Bringing the Challenges to Life

In my final post in this series, I will highlight a case history that brings to life many of the facility management (FM) challenges I discussed previously connected with lowering costs, recruiting talent and leveraging the latest technology.

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