Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • December 12, 2017
  • Ken Neal

Canon to Participate in CFO Leadership Council Panel Presentation

Kathleen Boczar, BPO Advisor, Canon Business Process Services, will participate in an upcoming CFO Leadership Council panel presentation. The panel will discuss what key performance indicators (KPIs) and analytics they track, why they do so, and their advice for how to deploy and manage these metrics throughout the budgeting process.

  • Document Management Strategies

Ken Neal
  • December 6, 2017
  • Ken Neal

​Survey Report: Facilities Management Executives Share Insights on Complex Service Delivery Challenges for “The Road Ahead”

Canon Business Process Services today released a new survey report: “The Road Ahead: Facilities Management Challenges and Opportunities in 2018.” The survey was created and implemented in conjunction with "Facility Executive" magazine.

  • Document Management Strategies

James Allen
  • December 5, 2017
  • James Allen

Automation versus Transformation: Understanding the Difference, Part 1

Increasingly, organizations are partnering with an outsourcing provider to automate business processes in order to streamline operational efficiency, contain costs, reduce risk and achieve other goals. One of the key challenges within this scenario is to ensure that your outsourcing partner studies the business closely enough to identify which processes can be streamlined and precisely how and where money can be saved.

  • BPO Bulletin

Ken Neal
  • November 30, 2017
  • Ken Neal

Law Firm Prepares for the Road Ahead: Part 3

This is my third and final article in this series, which that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a major law firm teamed with Canon Business Process Services (Canon) to solve a complex challenge.

  • Document Management Strategies

Ken Neal
  • November 28, 2017
  • Ken Neal

Law Firm Prepares for the Road Ahead: Part 2

This is my second article in a three part series that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a leading law firm teamed with Canon to solve a complex challenge.

  • Document Management Strategies
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