BPO Industry Trends & Analysis

This is the first post in a series that spotlights two solutions that can help meet the challenge of reducing e-discovery costs.

• eDiscovery Trends

Kathleen Boczar, BPO Advisor, Canon Business Process Services, will participate in an upcoming CFO Leadership Council panel presentation. The panel will discuss what key performance indicators (KPIs) and analytics they track, why they do so, and their advice for how to deploy and manage these metrics throughout the budgeting process.

• BPO Bulletin

Increasingly, organizations are partnering with an outsourcing provider to automate business processes in order to streamline operational efficiency, contain costs, reduce risk and achieve other goals. One of the key challenges within this scenario is to ensure that your outsourcing partner studies the business closely enough to identify which processes can be streamlined and precisely how and where money can be saved.

• BPO Bulletin

This is my third and final article in this series, which that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a major law firm teamed with Canon Business Process Services (Canon) to solve a complex challenge.

• Legal Services Brief

This is my second article in a three part series that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a leading law firm teamed with Canon to solve a complex challenge.

• Legal Services Brief