Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


James Allen
  • December 5, 2017
  • James Allen

Automation versus Transformation: Understanding the Difference, Part 1

Increasingly, organizations are partnering with an outsourcing provider to automate business processes in order to streamline operational efficiency, contain costs, reduce risk and achieve other goals. One of the key challenges within this scenario is to ensure that your outsourcing partner studies the business closely enough to identify which processes can be streamlined and precisely how and where money can be saved.

  • BPO Bulletin

Ken Neal
  • November 30, 2017
  • Ken Neal

Law Firm Prepares for the Road Ahead: Part 3

This is my third and final article in this series, which that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a major law firm teamed with Canon Business Process Services (Canon) to solve a complex challenge.

  • Document Management Strategies

Ken Neal
  • November 28, 2017
  • Ken Neal

Law Firm Prepares for the Road Ahead: Part 2

This is my second article in a three part series that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a leading law firm teamed with Canon to solve a complex challenge.

  • Document Management Strategies

Ken Neal
  • November 22, 2017
  • Ken Neal

Law Firm Prepares for the Road Ahead: Part 1

​For this and my next two posts I will spotlight a case history about a law firm that needed to solve challenges connected with a pending nationwide renovation and relocation project for its US-based offices.

  • Document Management Strategies

Ken Neal
  • November 20, 2017
  • Ken Neal

The Road Ahead for Facilities Management

​The workplace is changing in unprecedented ways. It’s not unreasonable to speculate that in the near future, a much smaller number of people will travel to a location every day and work in an assigned office or cubicle.

  • Document Management Strategies
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