Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

Topic ()
Legal Services Brief
BPO Bulletin
BPO Bulletin
Digital Leadership in the Insurance Industry

Digital offerings within the insurance market continue to be a hot topic. Beyond creating online portals or adding social media marketing into the mix, insurers must integrate digital shopping and buying channels into an efficient, customer-centered system—or they risk losing market share.

BPO Bulletin
Archived Webcast Available on Information Governance: Effectively Manage Risk

​A recording of our recent webcast, “Information Governance: Effectively Manage Risk,” is now available. The webcast offers key insights on how corporations and legal firms can more effectively address today’s top information governance risks by leveraging sound methodologies and practical tools.

Legal Services Brief
In the News: Data Breach Brings Key eDiscovery Lessons to Light

A recent New York Times article spotlights how Wells Fargo inadvertently turned over a “vast trove of confidential information about tens of thousands of the bank’s wealthiest clients” to a former bank employee and his lawyer.

BPO Bulletin
Overcoming the Obstacles to Change

​Are you a change agent at your company encountering roadblock after roadblock? While change can be difficult, there are proven methodologies for implementing change and advancing your organization’s print management, digitization and transformation initiatives.

BPO Bulletin
A “Lean” Approach to Print/Copy Management

Has your organization assessed the savings, efficiencies and security improvements that can be achieved by advancing its print/copy infrastructure?

Legal Services Brief
Document Security: A Prime Concern for Law Firms

Given the latest news about data security breaches, security and compliance may be weighing heavily on the minds of law firm leadership.

BPO Bulletin
Meeting a Facilities Management Challenge: Part 3

This is my third and final article in this series, which that highlights a client case history about how, facing a pending merger with another industry leader, the real estate and facilities management (FM) department of a major chemical company solved a complex challenge.

Legal Services Brief
E-Discovery: Challenges and Opportunities

​A recent article features research that sheds light on key challenges and opportunities in the e-discovery arena. The author interviewed 27 individuals responsible for e-discovery decision-making, including 10 in-house lawyers, nine in-house administrative e-discovery leaders, and eight law firm partners.

Ready to Advance Your Business?