BPO Bulletin

Top Ranked Children’s Hospitals Tap Canon Business Process Services for Managed Services

by Ken Neal
June 28, 2017

I’d like to share some news. Today Canon Business Process Services (Canon) today announced that we provide managed services and technology—spanning inventory and materials management as well as mail, shipping/receiving and print management services—to three of the country’s top 10 children’s hospitals as ranked by U.S. News and World Report. An annual report by the publication ranks the nation’s top 50 children’s medical centers by 10 pediatric categories.1

Canon’s managed services enable hospitals to better focus internal resources on optimizing the patient experience. These services span accounts payable processing; medical supplies distribution and inventory management; mail and records management including document imaging; billing statements covering hospital patient and physician services, and more.

For one of the leading children’s hospitals, we helped turn around a variety of mail, shipping and receiving issues to help reinforce the hospital’s commitment to providing top quality healthcare. Canon’s solution involved implementing an automated tracking system that more accurately monitors the delivery of mail and packages, including medical supplies and equipment.

The system utilizes special tracking software and scanning devices to track packages from the receiving dock to areas responsible for delivering critical patient care. This significantly reduces the potential for losing packages or delivering them to the wrong destination points. Such mistakes can result in the need to reschedule surgeries, potentially disrupting the lives of children, their parents and the medical staff.

Feel free to visit the Healthcare BPO Services page of our website for information on industry trends and best practices including white papers, case histories and more.

1. Bowerman, M., “Best children’s hospitals ranked by U.S. News & World Report,” USA TODAY Network, June 27, 2017

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