Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • July 24, 2017
  • Ken Neal

How Your Business Can Benefit From A Digital Intake Center: Part 1

In this and my next column, I will spotlight five ways your business can benefit from a digital intake center. Let’s begin with a definition.

  • Document Management Strategies

Ken Neal
  • June 28, 2017
  • Ken Neal

Top Ranked Children’s Hospitals Tap Canon Business Process Services for Managed Services

I’d like to share some news. Today Canon Business Process Services (Canon) today announced that we provide managed services and technology—spanning inventory and materials management as well as mail, shipping/receiving and print management services—to three of the country’s top 10 children’s hospitals as ranked by U.S. News and World Report.

  • Document Management Strategies

Ken Neal
  • June 26, 2017
  • Ken Neal

Being Future Ready: Changing Talent and Workplace

This is my fourth and final post in this series, which looks at how the unprecedented pace of change creates a mandate for businesses to reinvent their operations, restructure their product offerings and rethink how create value.

  • Document Management Strategies

Ken Neal
  • June 23, 2017
  • Ken Neal

2017 Am Law 100 Firms Tap Canon for eDiscovery, Back Office and Administrative Services

Canon provides managed services and technology—spanning electronic and paper discovery, information governance, reprographics, mail and general office services—to 29 of the 2017 Am Law 100 firms.

  • Document Management Strategies

Ken Neal
  • June 20, 2017
  • Ken Neal

Being Future Ready: Leading Continuous Change

This is my third post in a series that looks at how the pace of change is pressuring enterprises to reinvent their operations, restructure their products and services and perhaps most importantly, rethink the way they create value for their clients.

  • Document Management Strategies
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