Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
A Bright and “Cloudy” Future for BPO: Part Two

In my previous post, my colleague James Allen, Director, BPO for Canon Business Process Services, discussed how cloud technologies are allowing companies in virtually all industries to positively transform their business processes.

BPO Bulletin
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Ken Neal
A Look Ahead: Finance

This is the first in a series of posts providing “a look ahead” at key business trends that are evolving in major industries. Today I will focus on the financial sector.

BPO Bulletin
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Ken Neal
A Bright and “Cloudy” Future for BPO: Part One

​My colleague James Allen, Director, BPO for Canon Business Process Services, loves technology. But as James tells it, when his wife lobbied to buy an older property, his high-tech home visions went out the window.

BPO Bulletin
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Ken Neal
Overcoming Facilities Management Challenges: Recorded Webcast Now Available

If you missed last week’s webcast, "Top Three Ways To Overcome Your Budget and Operational Challenges," a recorded version is now available.

BPO Bulletin
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Ken Neal
New Four-Part Report: “Leading a Future-Ready Business: Vision 2025”

I have some news to share. Today Canon Business Process Services (Canon) issued a new four-part report, “Leading a Future-Ready Business: Vision 2025.”

BPO Bulletin
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Ken Neal
Challenges in Robotic Process Automation Implementations and Reasons for Unsuccessful Deployments

In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services, shares his thoughts on trends in robotic process automation (RPA).

BPO Bulletin
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Ken Neal
New Insurance Best Practices Whitepaper

I’m pleased to share our new whitepaper: “Insurance Best Practices: Achieve Powerful Business Benefits by Streamlining Document Workflows.”

BPO Bulletin
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Ken Neal
Using Intelligent Capture to Get Chaotic Incoming Documents Under Control

Another blog post by AIIM’s John Mancini addresses some of the many challenges enterprises face when trying to leveraging document capture solutions.

BPO Bulletin
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Ken Neal

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