Blogs
Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.
This is my third post in a series that looks at how the pace of change is pressuring enterprises to reinvent their operations, restructure their products and services and perhaps most importantly, rethink the way they create value for their clients.
This is the second in a series of posts looking at key ways your business can be “future ready:” on pace to compete in today’s competitive business environment and its future course.
In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services (BFS), shares his thoughts on how the increasing threat of digital disruption is forcing many large businesses across all industries to digitally re-invent themselves.
This is the first in a series of posts looking at key ways your enterprise can be “future ready:” on pace to compete in today’s—and tomorrow’s—hyper-competitive business environment.
I’d like to share an article that I believe makes a very timely and important point for legal professionals. Discovery is still strategy—it’s still finding the facts you need to support your case—but the game has changed.
In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services (BFS), spotlights a key trend in the industry.
A recording of our recent webcast, "Achieve Top Accounts Payable Performance: 6 Areas of Focus," is now available.
In my February 2016 blog, I spoke about the United States Postal Service (USPS) starting to “turn the corner” in solving its mounting operating losses that have been piling up over the last nine years.