Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
BPO Bulletin
A Bright and “Cloudy” Future for BPO: Part One

​My colleague James Allen, Director, BPO for Canon Business Process Services, loves technology. But as James tells it, when his wife lobbied to buy an older property, his high-tech home visions went out the window.

BPO Bulletin
Overcoming Facilities Management Challenges: Recorded Webcast Now Available

If you missed last week’s webcast, "Top Three Ways To Overcome Your Budget and Operational Challenges," a recorded version is now available.

BPO Bulletin
New Four-Part Report: “Leading a Future-Ready Business: Vision 2025”

I have some news to share. Today Canon Business Process Services (Canon) issued a new four-part report, “Leading a Future-Ready Business: Vision 2025.”

BPO Bulletin
Challenges in Robotic Process Automation Implementations and Reasons for Unsuccessful Deployments

In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services, shares his thoughts on trends in robotic process automation (RPA).

BPO Bulletin
New Insurance Best Practices Whitepaper

I’m pleased to share our new whitepaper: “Insurance Best Practices: Achieve Powerful Business Benefits by Streamlining Document Workflows.”

BPO Bulletin
Using Intelligent Capture to Get Chaotic Incoming Documents Under Control

Another blog post by AIIM’s John Mancini addresses some of the many challenges enterprises face when trying to leveraging document capture solutions.

BPO Bulletin
Facility Management Webcast: Top 3 Ways to Overcome your Budget and Operational Challenges

I want to alert facility executives about our upcoming webcast on Thursday, February 16 at 2 PM EST.

BPO Bulletin
Top Seven Insurance Industry Concerns for 2017

​Early into a new year for the insurance industry, it is important to have insight into top trends and concerns for the days ahead.

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