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Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
Reducing E-Discovery Costs: Part 1

This is the first post in a series that spotlights two solutions that can help meet the challenge of reducing e-discovery costs.

Legal Services Brief
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Ken Neal
Automation versus Transformation: Understanding the Difference

Increasingly, organizations are partnering with an outsourcing provider to automate business processes in order to streamline operational efficiency, contain costs, reduce risk and achieve other goals. One of the key challenges within this scenario is to ensure that your outsourcing partner studies the business closely enough to identify which processes can be streamlined and precisely how and where money can be saved.

BPO Bulletin
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James Allen
Law Firm Prepares for the Road Ahead: Part 3

This is my third and final article in this series, which that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a major law firm teamed with Canon Business Process Services (Canon) to solve a complex challenge.

Legal Services Brief
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Ken Neal
Law Firm Prepares for the Road Ahead: Part 2

This is my second article in a three part series that highlights a client case history about how, facing a pending nationwide renovation and relocation project for its US-based offices, a leading law firm teamed with Canon to solve a complex challenge.

Legal Services Brief
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Ken Neal
Law Firm Prepares for the Road Ahead: Part 1

​For this and my next two posts I will spotlight a case history about a law firm that needed to solve challenges connected with a pending nationwide renovation and relocation project for its US-based offices.

Legal Services Brief
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Ken Neal
The Road Ahead for Facilities Management

​The workplace is changing in unprecedented ways. It’s not unreasonable to speculate that in the near future, a much smaller number of people will travel to a location every day and work in an assigned office or cubicle.

BPO Bulletin
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Ken Neal
Transforming the Mailroom into a Digital Information Center: Part 3

​This is my third and final post in this series about on how enterprises are transforming their mail center operations into more automated, digital information hubs that digitize and electronically distribute the mail to employees while ensuring security.

BPO Bulletin
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Ken Neal
Transforming the Mailroom into a Digital Information Center: Part 2

​This is my second post in a three-part series on how enterprises are transforming their mail center operations into more automated, digital information hubs that digitize and electronically distribute the mail to employees while ensuring security.

BPO Bulletin
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Ken Neal

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