BPO Bulletin

Archived Canon Webcast Available on Top Five Ways to Advance the Procure-to-Pay Customer Experience

by Ken Neal
May 21, 2018

A recording of our recent webcast, "Top Five Ways to Advance the Procure-to-Pay Customer Experience," is now available. As I mentioned in previous posts, our webcast highlights how organizations looking to transform their P2P operation require the right strategy to overcome challenges, improve performance and raise internal client satisfaction. With this in mind, Canon and The Hackett Group covered topics during the webcast that include:

  • The power of using internal communications channels to "market" your company’s P2P mission
  • How leveraging the right data can help you better understand and anticipate stakeholder needs
  • The importance of creating an omnichannel, personalized stakeholder experience

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