BPO Industry Trends & Analysis

My colleague at Canon Business Process Services, Reza Pazuki, Solutions Engineer, points out that business process workflow experts have been writing for some time about the value of implementing an effective document capture strategy.

• Document Management Strategies

The topic of robotic process automation (RPA) is garnering much attention lately. With that in mind, Canon Business Process Services (Canon) is offering an on-demand webcast and a white paper that highlight current trends in the RPA arena.

• Document Management Strategies

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

• BPO Bulletin

​This is the first of a two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business.

• BPO Bulletin

I have some news to share. Canon Business Process Services (Canon) in association with Hanover Research, a leading marketing research firm, has just issued a new report.

• Document Management Strategies