BPO Industry Trends & Analysis

Read about the latest insights and industry best practices.

Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.

TOPICS

BPO Bulletin
Legal Services Brief
eDiscovery Trends

January 17, 2017
James Allen

Insurers: Top Five Ways to Improve the Customer Experience: Part 2

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

BPO Bulletin

January 13, 2017
James Allen

Insurers: Top Five Ways to Improve the Customer Experience: Part 1

This is the first of a two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business.

BPO Bulletin

January 11, 2017
Ken Neal

Leading a Future-Ready Business: Leading Continuous Change

I have some news to share. Canon Business Process Services (Canon) in association with Hanover Research, a leading marketing research firm, has just issued a new report.

BPO Bulletin

January 11, 2017
Brad Perry

Hackers Target Law Firms

I recently read a New York Times article about three men who made millions by hacking merger and acquisition lawyers.

Legal Services Brief

January 3, 2017
Ken Neal

CIOReview Magazine Names Canon Business Process Services a Top 20 Most Promising Managed Print Solution Provider

I have some news to share. Canon Business Process Services was just named by CIOReview magazine as one of the publication’s Top 20 Most Promising Managed Print Solution Providers 2016.

BPO Bulletin

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