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Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
Does Your Data Amount to “Risky Business?”

A study by Gartner indicates that 60 percent of data kept by companies has no business value, but still carries huge risk. An efficient records and information management program can help avoid this scenario.

Legal Services Brief
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Scott Paster
Canon Survey Report: AP Departments Taking Steps to Reduce Paper

A recent study conducted by the Institute of Finance and Management (IOFM) and Canon Business Process Services investigates steps AP departments are taking to eliminate inefficient paper processes and solutions they are considering in order to drive higher performance.

BPO Bulletin
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Ken Neal
Mail Does Matter and the USPS Just Turned its First Profit in Years

The United States Postal Services released its fiscal year 2016 first quarter report and the news is long overdue. The USPS generated enough revenue and controlled enough cost to produce its first profitable quarter in recent memory.

BPO Bulletin
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Joe Freeman
Leverage Information Governance to Stay Ahead of the Discovery Curve

This week, a session at the LegalTech® New York 2016 conference focused on the benefits of strong information governance (IG) as it pertains to the discovery process.

Legal Services Brief
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Scott Paster
More about our Webcast on Facilities Management Trends

As I mentioned in a previous post, the presentation shares challenges and opportunities connected with a complex task that facilities management executives face every day: deliver vital services that support their organization’s employees and site operations.

BPO Bulletin
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Ken Neal
Minimizing the Budget Impact of Recent Shipping Rate Adjustments

The latest USPS rate increase in three years took effect on January 17, 2016. Although cost increases are inevitable, this is a good time for mail centers to review and sharpen their shipping practices to lessen the pain resulting from the latest rate increases from all three services providers...

BPO Bulletin
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Ken Neal
A Key Challenge in Accounts Payable Process Automation: Part 4

In the past five years several technologies have converged with the P2P process from different directions including procurement, AP and e-Commerce networks. The result is more confusion and work for the buyer.

BPO Bulletin
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Ken Neal
Technology Poised to Reshape Insurance using an Omnichannel Approach

One of my colleagues, Michelle Stephens, BPO Advisor, Insurance solutions for Canon Business Process Services, shared a recent Insurance Networking News article, which points out that there are many new opportunities for insurers in 2016.

BPO Bulletin
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Ken Neal

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