Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


James Allen
  • January 17, 2017
  • James Allen

Insurers: Top Five Ways to Improve the Customer Experience: Part 2

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

  • BPO Bulletin

James Allen
  • January 13, 2017
  • James Allen

Insurers: Top Five Ways to Improve the Customer Experience: Part 1

​This is the first of a two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business.

  • BPO Bulletin

Ken Neal
  • January 11, 2017
  • Ken Neal

Leading a Future-Ready Business: Leading Continuous Change

I have some news to share. Canon Business Process Services (Canon) in association with Hanover Research, a leading marketing research firm, has just issued a new report.

  • Document Management Strategies

Brad Perry
  • January 11, 2017
  • Brad Perry

Hackers Target Law Firms

I recently read a New York Times article about three men who made millions by hacking merger and acquisition lawyers.

  • Discovery Trends

Ken Neal
  • January 3, 2017
  • Ken Neal

CIOReview Magazine Names Canon Business Process Services a Top 20 Most Promising Managed Print Solution Provider

I have some news to share. Canon Business Process Services was just named by CIOReview magazine as one of the publication’s Top 20 Most Promising Managed Print Solution Providers 2016.

  • Document Management Strategies
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