Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • January 24, 2017
  • Ken Neal

Robotic Process Automation in the Banking and Financial Services Industry

My colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor, points out that firms in the banking and financial services industry (BFSI) are constantly looking for ways to increase efficiency and reduce costs across their organizations.

  • BPO Bulletin

Ken Neal
  • January 23, 2017
  • Ken Neal

Finding Your Ideal Outsourcing Partner

​Swipe left, swipe left, swipe right…if only finding your ideal outsourcing partner was as easy as Tinder.

  • BPO Bulletin

Ken Neal
  • January 20, 2017
  • Ken Neal

Effective Document Capture: When Technology Can Help Reduce Costs

My colleague at Canon Business Process Services, Reza Pazuki, Solutions Engineer, points out that business process workflow experts have been writing for some time about the value of implementing an effective document capture strategy.

  • BPO Bulletin

Ken Neal
  • January 19, 2017
  • Ken Neal

Canon Business Process Services Offers On-Demand Webcast and White Paper on Robotic Process Automation

The topic of robotic process automation (RPA) is garnering much attention lately. With that in mind, Canon Business Process Services (Canon) is offering an on-demand webcast and a white paper that highlight current trends in the RPA arena.

  • BPO Bulletin

James Allen
  • January 17, 2017
  • James Allen

Insurers: Top Five Ways to Improve the Customer Experience: Part 2

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

  • BPO Bulletin
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