Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
BPO Bulletin
New Brief: Five Ways to Improve Claims Processing

Insurers continuously look for ways to deliver faster claims resolution, quicker responses to inquiries and proactive communications to policyholders. We have just published a brief that highlights steps your organization can take to advance claims processing.

Legal Services Brief
Continuously Improving Your Information Governance Program

A recent Law Technology News article poses an important question. “How do notions of continuous improvement amidst constant change play out when it comes to information governance?”

BPO Bulletin
Mail Still Matters in 2015 - Play Ball!

As we continue to drive forward in converting to electronic and digital communications, it is still important to note that many mailers still receive and process tons of mail pieces.

BPO Bulletin
Reducing Paper and Improving Business Processes

​In his blog, AIIM President John Mancini just recently completed an interesting series of posts on seven questions you should ask about paper reduction and process transformation.

BPO Bulletin
Webcast: Simplify Insurance Operations and Streamline Document Workflow

Operational leaders at today top insurance companies are finding new ways to increase business efficiency, reduce costs and improve customer satisfaction.

BPO Bulletin
Leveraging Hidden Document Data

Today’s businesses are facing many challenges as technology innovation continues to transform how and where business is conducted. One of the biggest challenges is integrating technology within business workflows.

Legal Services Brief
Competence and Consequences in eDiscovery

“eDiscovery is discovery today. And unless you know how to deal with electronic information in the course of litigation, you have problems,” said Ronald Hedges, chair of the board of advisors of Bloomberg BNA’s eDiscovery Resource Center.

BPO Bulletin
Law Firms: Where Do You Stand on Information Governance?

David Vickers of ARMA International told a standing room only crowd that today it is critical for law firms to offer clients proof on where they stand with the maturity of their information governance (IG) strategies and practices.

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