BPO Industry Trends & Analysis

​As I’ve mentioned previously, Canon Business Process Services works with today's leading insurers. Our goals include improving the customer experience and expediting document processing while enabling an efficient Omnichannel approach to your customers’ interaction.

• BPO Bulletin

Join The Hackett Group and Canon Business Process Services on Wednesday, November 30 AT 12 PM EST for our next webcast, "Five Ways Business Service Functions Can Support Enterprise Growth Strategies."

• BPO Bulletin

​I’d like to share some news about an upcoming event. As 2016 comes to a close, now is the time for sourcing and procurement professionals to identify new ways to reduce costs, consolidate vendors and improve efficiencies in 2017.

• BPO Bulletin

This is my fourth and final post in this series, in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to achieve substantial business benefits.

• Legal Services Brief

I’d like to share one of our recent webcasts, which spotlights an important trend. Leading insurers are increasing business efficiency, reducing costs and improving customer satisfaction by transforming the way they are processing documents such as claims and new business forms.

• BPO Bulletin