Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


James Allen
  • October 11, 2016
  • James Allen

The New Digital Ecosystems: Not Your Father’s Insurance Industry

I’d like to comment on a recent Property Casualty 360 News article that discusses how the insurance industry ecosystem is evolving.

  • BPO Bulletin

Scott Paster
  • October 7, 2016
  • Scott Paster

The Low-Cost Center Trend

I recently read an ALM Intelligence report focused on how law firms are looking to reduce costs by leveraging the benefits of a shared service center strategy (ALM Intelligence, 2016, “Shared Service Centers: Reshaping the Legal Marketplace and Saving Money,” almlegalintel.com).

  • Legal Services Brief

Ken Neal
  • October 5, 2016
  • Ken Neal

We Have Opened the Doors to Our New Website

I’m pleased to share the good news that Canon Business Process has launched its newly revamped website, cbps.canon.com.

  • Document Management Strategies

Joe Freeman
  • September 29, 2016
  • Joe Freeman

Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

  • Mail Matters

James Allen
  • September 29, 2016
  • James Allen

Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

  • BPO Bulletin
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