BPO Industry Trends & Analysis

​Swipe left, swipe left, swipe right…if only finding your ideal outsourcing partner was as easy as Tinder.

• BPO Bulletin

My colleague at Canon Business Process Services, Reza Pazuki, Solutions Engineer, points out that business process workflow experts have been writing for some time about the value of implementing an effective document capture strategy.

• BPO Bulletin

The topic of robotic process automation (RPA) is garnering much attention lately. With that in mind, Canon Business Process Services (Canon) is offering an on-demand webcast and a white paper that highlight current trends in the RPA arena.

• BPO Bulletin

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

• BPO Bulletin

​This is the first of a two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business.

• BPO Bulletin