BPO Industry Trends & Analysis

​I recently had the opportunity to attend the 20th annual IAOP (International Association of Outsourcing Professionals) Outsourcing World Summit held in San Antonio, Texas.

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Reduce costs and errors associated with labor-intensive business processes, such as application, customer inquiry or insurance claims processing: that is the promise of Robotic Process Automation (RPA).

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In my previous post, my colleague James Allen, Director, BPO for Canon Business Process Services, discussed how cloud technologies are allowing companies in virtually all industries to positively transform their business processes.

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This is the first in a series of posts providing “a look ahead” at key business trends that are evolving in major industries. Today I will focus on the financial sector.

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​My colleague James Allen, Director, BPO for Canon Business Process Services, loves technology. But as James tells it, when his wife lobbied to buy an older property, his high-tech home visions went out the window.

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