BPO Industry Trends & Analysis

Read about the latest insights and industry best practices.

Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.

TOPICS

BPO Bulletin
Discovery Trends
Document Management Strategies
Legal Services Brief
Mail Matters
Optimizing AP

February 22, 2017
Ken Neal

New Four-Part Report: “Leading a Future-Ready Business: Vision 2025”

I have some news to share. Today Canon Business Process Services (Canon) issued a new four-part report, “Leading a Future-Ready Business: Vision 2025.”

Document Management Strategies

February 21, 2017
Ken Neal

Canon Business Process Services Named to the IAOP Global 100 Outsourcing List for 11th Straight Year

I have some good news to share. Canon Business Process Services (Canon) has been named to the Leader category of the International Association of Outsourcing Professionals’ (IAOP®) 2017 Global Outsourcing 100® list.

Document Management Strategies

February 17, 2017
Ken Neal

Challenges in Robotic Process Automation Implementations and Reasons for Unsuccessful Deployments

In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services, shares his thoughts on trends in robotic process automation (RPA).

Document Management Strategies

February 14, 2017
Ken Neal

New Insurance Best Practices Whitepaper

I’m pleased to share our new whitepaper: “Insurance Best Practices: Achieve Powerful Business Benefits by Streamlining Document Workflows.”

Document Management Strategies

February 8, 2017
Ken Neal

Using Intelligent Capture to Get Chaotic Incoming Documents under Control

Another blog post by AIIM’s John Mancini addresses some of the many challenges enterprises face when trying to leveraging document capture solutions.

Document Management Strategies

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