BPO Industry Trends & Analysis

The topic of robotic process automation (RPA) is garnering much attention lately. With that in mind, Canon Business Process Services (Canon) is offering an on-demand webcast and a white paper that highlight current trends in the RPA arena.

• Document Management Strategies

This is the second in my two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business. The key is to leverage five practical steps that can deliver a best-in-class experience to agents and policyholders.

• BPO Bulletin

​This is the first of a two-part series spotlighting how insurers can improve their customer experience while simultaneously advancing the overall efficiency their business.

• BPO Bulletin

I have some news to share. Canon Business Process Services (Canon) in association with Hanover Research, a leading marketing research firm, has just issued a new report.

• Document Management Strategies

I recently read a New York Times article about three men who made millions by hacking merger and acquisition lawyers.

• Discovery Trends