Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
BPO Bulletin
The New Digital Ecosystems: Not Your Father’s Insurance Industry

I’d like to comment on a recent Property Casualty 360 News article that discusses how the insurance industry ecosystem is evolving.

Legal Services Brief
The Low-Cost Center Trend

I recently read an ALM Intelligence report focused on how law firms are looking to reduce costs by leveraging the benefits of a shared service center strategy (ALM Intelligence, 2016, “Shared Service Centers: Reshaping the Legal Marketplace and Saving Money,” almlegalintel.com).

BPO Bulletin
We Have Opened the Doors to Our New Website

I’m pleased to share the good news that Canon Business Process has launched its newly revamped website, cbps.canon.com.

BPO Bulletin
Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

BPO Bulletin
Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

BPO Bulletin
New Trends in Document Capture and Their Relevance for Invoice Processing

I read a recent press release issued by Grand View Research, which states that the global document capture software market is expected to witness significant growth over the next eight years.

Legal Services Brief
Driving Innovation in Legal Services: Part 2

This is my second post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to realize significant business benefits.

BPO Bulletin
Driving Innovation in Insurance Technology and Services: Insight #1

Over the course of the next few months, I will be sharing bi-weekly insights on insurance technology and services as well as business disruption and leadership trends that I think you'll find useful in your day-to-day work.

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