BPO Industry Trends & Analysis

Read about the latest insights and industry best practices.

Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.

TOPICS

BPO Bulletin
Discovery Trends
Document Management Strategies
Legal Services Brief
Mail Matters
Optimizing AP
Warehouse and Distribution Trends

April 7, 2017
Ken Neal

Providing Better Insight into Business Processes

A blog post by AIIM’s John Mancini caught my eye. It offers “13 Things You Don’t Know about Content Analytics.”

Document Management Strategies

April 6, 2017
Ken Neal

A Look Ahead: Manufacturing

This is my final post in a three-part series providing “a look ahead” at business shifts that are occurring in major industries.

Document Management Strategies

March 27, 2017
Ken Neal

Intelligent Data Capture Archived Webcast Now Available

If you missed last week’s webcast, "How To Reduce Your Department's Paper Processing Costs With Intelligent Data Capture," a recorded version is now available.

Document Management Strategies

March 22, 2017
Ken Neal

Implementing a Robotic Process Automation Center of Excellence

My colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor and specialist in the banking and financial services industry, says there is no question that robotic process automation (RPA) technology is disruptive.

Document Management Strategies

March 20, 2017
Ken Neal

A Look Ahead: Healthcare

This is the second in a three-part series providing “a look ahead” at evolving business developments that are occurring in major industries.

Document Management Strategies

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