Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • April 6, 2017
  • Ken Neal

A Look Ahead: Manufacturing

​This is my final post in a three-part series providing “a look ahead” at business shifts that are occurring in major industries.

  • Document Management Strategies

Ken Neal
  • March 27, 2017
  • Ken Neal

Intelligent Data Capture Archived Webcast Now Available

If you missed last week’s webcast, "How To Reduce Your Department's Paper Processing Costs With Intelligent Data Capture," a recorded version is now available.

  • Document Management Strategies

Ken Neal
  • March 22, 2017
  • Ken Neal

Implementing a Robotic Process Automation Center of Excellence

My colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor and specialist in the banking and financial services industry, says there is no question that robotic process automation (RPA) technology is disruptive.

  • Document Management Strategies

Ken Neal
  • March 20, 2017
  • Ken Neal

A Look Ahead: Healthcare

This is the second in a three-part series providing “a look ahead” at evolving business developments that are occurring in major industries.

  • Document Management Strategies

James Allen
  • March 17, 2017
  • James Allen

Insights from this Year’s IAOP Outsourcing World Summit

​I recently had the opportunity to attend the 20th annual IAOP (International Association of Outsourcing Professionals) Outsourcing World Summit held in San Antonio, Texas.

  • BPO Bulletin
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