Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • July 24, 2017
  • Ken Neal

Meeting a Facilities Management Challenge: Part 2

This is my second article in a three part series that highlights a client case history about how, facing a pending merger with another industry leader, the real estate and facilities management (FM) department of a major chemical company solved a complex challenge.

  • BPO Bulletin

Ken Neal
  • July 24, 2017
  • Ken Neal

​How Your Business Can Benefit From A Digital Intake Center: Part 2

In my previous column I offered two ways your business can benefit from a digital intake center. As a reminder, we at Canon Business Process Services (Canon) define a digital intake center as a hybrid mailroom and scanning service that uses specialized mail scanning technology and workflow techniques to convert physical mail into digital information immediately upon receipt.Following are three more ways you can achieve business gains by implementing a Canon digital intake center.

  • BPO Bulletin

Ken Neal
  • July 24, 2017
  • Ken Neal

How Your Business Can Benefit From A Digital Intake Center: Part 1

In this and my next column, I will spotlight five ways your business can benefit from a digital intake center. Let’s begin with a definition.

  • BPO Bulletin

Ken Neal
  • June 28, 2017
  • Ken Neal

Top Ranked Children’s Hospitals Tap Canon Business Process Services for Managed Services

I’d like to share some news. Today Canon Business Process Services (Canon) today announced that we provide managed services and technology—spanning inventory and materials management as well as mail, shipping/receiving and print management services—to three of the country’s top 10 children’s hospitals as ranked by U.S. News and World Report.

  • BPO Bulletin

Ken Neal
  • June 26, 2017
  • Ken Neal

Being Future Ready: Changing Talent and Workplace

This is my fourth and final post in this series, which looks at how the unprecedented pace of change creates a mandate for businesses to reinvent their operations, restructure their product offerings and rethink how create value.

  • BPO Bulletin
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