Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
BPO Bulletin
Simplify Insurance Operations And Streamline Document Workflow

I’d like to share one of our recent webcasts, which spotlights an important trend. Leading insurers are increasing business efficiency, reducing costs and improving customer satisfaction by transforming the way they are processing documents such as claims and new business forms.

Legal Services Brief
Driving Innovation in Legal Services: Part 3

​This is my third post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to better focus on what it does best: practice law.

BPO Bulletin
Canon Launches a New Analytics and Reporting Tool

Today we announced that Canon Business Process Services has launched BusinessInsights.

BPO Bulletin
The New Digital Ecosystems: Not Your Father’s Insurance Industry

I’d like to comment on a recent Property Casualty 360 News article that discusses how the insurance industry ecosystem is evolving.

Legal Services Brief
The Low-Cost Center Trend

I recently read an ALM Intelligence report focused on how law firms are looking to reduce costs by leveraging the benefits of a shared service center strategy (ALM Intelligence, 2016, “Shared Service Centers: Reshaping the Legal Marketplace and Saving Money,” almlegalintel.com).

BPO Bulletin
We Have Opened the Doors to Our New Website

I’m pleased to share the good news that Canon Business Process has launched its newly revamped website, cbps.canon.com.

BPO Bulletin
Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

BPO Bulletin
Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

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