BPO Industry Trends & Analysis

This is the first in a series of posts looking at key ways your enterprise can be “future ready:” on pace to compete in today’s—and tomorrow’s—hyper-competitive business environment.

• BPO Bulletin

​I’d like to share an article that I believe makes a very timely and important point for legal professionals. Discovery is still strategy—it’s still finding the facts you need to support your case—but the game has changed.

• eDiscovery Trends

​In this post, my colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor with a special focus on banking and financial services (BFS), spotlights a key trend in the industry.

• BPO Bulletin

​A recording of our recent webcast, "Achieve Top Accounts Payable Performance: 6 Areas of Focus," is now available.

• BPO Bulletin

In my February 2016 blog, I spoke about the United States Postal Service (USPS) starting to “turn the corner” in solving its mounting operating losses that have been piling up over the last nine years.

• BPO Bulletin