BPO Industry Trends & Analysis

If you missed last week’s webcast, "How To Reduce Your Department's Paper Processing Costs With Intelligent Data Capture," a recorded version is now available.

• Document Management Strategies

My colleague at Canon Business Process Services (Canon), Serdar Ercetin, BPO Advisor and specialist in the banking and financial services industry, says there is no question that robotic process automation (RPA) technology is disruptive.

• Document Management Strategies

This is the second in a three-part series providing “a look ahead” at evolving business developments that are occurring in major industries.

• Document Management Strategies

​I recently had the opportunity to attend the 20th annual IAOP (International Association of Outsourcing Professionals) Outsourcing World Summit held in San Antonio, Texas.

• BPO Bulletin

Reduce costs and errors associated with labor-intensive business processes, such as application, customer inquiry or insurance claims processing: that is the promise of Robotic Process Automation (RPA).

• Document Management Strategies