Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
Legal Services Brief
Driving Innovation in Legal Services: Part 1

For this and my next three posts I will highlight a client case history that demonstrates how implementing new processes and workflows helped a major law firm realize significant business benefits.

BPO Bulletin
Archived Webcast Available: How Strategic Sourcing Can Leverage Quality Assurance

If you weren’t able to attend our webcast last week in association with the Sourcing Industry Group (SIG)—"How Strategic Sourcing Can Use Quality Assurance (QA) to Increase Value From Service Spending"—the webcast recording is now available.

BPO Bulletin
Webcast: How Strategic Sourcing Professionals can Leverage Quality Assurance

This post is a heads up for strategic sourcing professionals. Chances are that you are constantly asked to squeeze more savings out of the resources you already have.

Legal Services Brief
Seven Law Firms Select Canon for Managed Services

​Some further good news from our legal solutions group: seven law firms recently selected Canon Business Process Services to implement a comprehensive range of information governance and office services as well as document management and digital imaging solutions.

BPO Bulletin
The Impact of Manual, Paper-Clogged Processes

I recently read an interesting blog post by AIIM President and CEO John Mancini (Mancini, John. “Why can’t we stop talking about technology?” Web blog post. The Digital Landfill. AIIM. 9 Aug. 2016).

Legal Services Brief
​Canon Signs Managed Services Agreements with Three Premier Law Firms

I have some good news to share. Three law firms have selected Canon Business Process Services (Canon) to implement a comprehensive range of document management, digital imaging and information governance services.

BPO Bulletin
Mail Management as a Gateway to Improving Many Business Processes: Part Three

​In this post, Part Three of my series, I will wrap up my case history on mail management solutions we implemented for a leading healthcare organization and address how we are building on our ability to meet these kinds of challenges.

BPO Bulletin
Mail Management as a Gateway to Improving Many Business Processes: Part Two

In this post, Part Two of my series, I’ll provide a detailed look at the mail management solution we implemented for a major healthcare provider.

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