Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
Legal Services Brief
Getting a Grip on Data

I recently read an article that stated, “It’s no secret that corporations oversee massive volumes of data, but perhaps unknown is the amount to which this data continues to grow. Getting a grip on constantly proliferating data sets at an affordable rate is a concern for all industries…”

BPO Bulletin
Handling the Reality of Change: Part 2

In this, the second post in my two-part series, I’ll provide three more tips on how to effectively manage the sometimes upsetting reality of workplace change. Previously I emphasized the importance of being prepared for change and why being a team player can help drive your success.

BPO Bulletin
View our Webcast on Developing a Records Retention Schedule

If you couldn’t attend our recent webcast, "Steps to Developing a Records Retention Schedule” you can watch a recorded version.

BPO Bulletin
Handling the Reality of Change: Part 1

In this and my next post I’d like to offer a few recommendations based on situations I’ve experienced during my career overseeing change in my field, mail management services. These tips include what I see as key elements that can help you stay prepared for imminent change in your organization.

Legal Services Brief
Focusing on Information Governance

A Legaltech News article recently focused on how aligning compliance, privacy, security and eDiscovery practices can lower risk. The author states that while the operational goals of compliance, privacy, security and e-discovery practices are different, their processes and technologies overlap.

BPO Bulletin
New Infographic: The Benefits of Accounts Payable Outsourcing

Fifty percent of finance executives say that their biggest invoice processing challenge is receiving invoices in paper format.

BPO Bulletin
How Robotic Process Automation will Ultimately Change the Insurance Industry

My colleague, Michelle Stephens, BPO Advisor, Insurance solutions for Canon Business Process Services, recently shared with me an interesting article on an Everest Group Report.

BPO Bulletin
Infographic: Steps High-Performing AP Departments Are Taking to Improve Efficiencies

Canon Business Process Services and the Institute of Finance and Management (IOFM) surveyed finance executives and accounts payable (AP) professionals on their top AP improvement challenges and priorities. Download our infographic on what CFOs say they are doing to improve AP performance.

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