Catch up on the latest guidance from our experts, including their insight on workforce management, automation and process optimization trends.

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Legal Services Brief
BPO Bulletin
Legal Services Brief
Time to Revisit Your Records Retention Schedule?

​The risks and costs associated with poorly managed information are substantial. To avoid these challenges, companies and law firms are increasingly turning to experts with in-depth industry experience to optimize their records management and information governance programs.

BPO Bulletin
Finance Executives Reveal Key Goals for the Year Ahead

What accounts payable goal are 41 percent of finance executives looking to achieve this year? The answer is reducing the average cost per invoice.

BPO Bulletin
Seven Practical Steps That Advance Records Management

​Previously I’ve posted about how businesses, challenged by the need to respond more quickly to regulatory audits or legal discovery requests, know that an advanced records management strategy is no longer a nice-to-have.

BPO Bulletin
Infographic Shows Three Steps AP Departments are Taking to Reach High Performance

​A study we conducted reveals three steps that high-performing AP departments are taking to improve operational efficiency, reduce costs and advance performance.

BPO Bulletin
Canon Ranked a Top 100 Global Brand

I have some good news to share: Canon has been ranked 40 out of 100 on the 2015 Best Global Brands and third among Japanese Best Global Brands.

BPO Bulletin
New Brief: Five Ways to Improve Claims Processing

Insurers continuously look for ways to deliver faster claims resolution, quicker responses to inquiries and proactive communications to policyholders. We have just published a brief that highlights steps your organization can take to advance claims processing.

Legal Services Brief
Continuously Improving Your Information Governance Program

A recent Law Technology News article poses an important question. “How do notions of continuous improvement amidst constant change play out when it comes to information governance?”

BPO Bulletin
Mail Still Matters in 2015 - Play Ball!

As we continue to drive forward in converting to electronic and digital communications, it is still important to note that many mailers still receive and process tons of mail pieces.

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