Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Joe Freeman
  • September 29, 2016
  • Joe Freeman

Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

  • BPO Bulletin

James Allen
  • September 29, 2016
  • James Allen

Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

  • BPO Bulletin

Ken Neal
  • September 29, 2016
  • Ken Neal

New Trends in Document Capture and Their Relevance for Invoice Processing

I read a recent press release issued by Grand View Research, which states that the global document capture software market is expected to witness significant growth over the next eight years.

  • BPO Bulletin

Scott Paster
  • September 29, 2016
  • Scott Paster

Driving Innovation in Legal Services: Part 2

This is my second post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to realize significant business benefits.

  • Legal Services Brief

James Allen
  • September 22, 2016
  • James Allen

Driving Innovation in Insurance Technology and Services: Insight #1

Over the course of the next few months, I will be sharing bi-weekly insights on insurance technology and services as well as business disruption and leadership trends that I think you'll find useful in your day-to-day work.

  • BPO Bulletin
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