BPO Industry Trends & Analysis

Read about the latest insights and industry best practices.

Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.

TOPICS

BPO Bulletin
Legal Services Brief
eDiscovery Trends

October 11, 2016
James Allen

The New Digital Ecosystems: Not Your Father’s Insurance Industry

I’d like to comment on a recent Property Casualty 360 News article that discusses how the insurance industry ecosystem is evolving.

BPO Bulletin

October 7, 2016
Scott Paster

The Low-Cost Center Trend

I recently read an ALM Intelligence report focused on how law firms are looking to reduce costs by leveraging the benefits of a shared service center strategy (ALM Intelligence, 2016, “Shared Service Centers: Reshaping the Legal Marketplace and Saving Money,” almlegalintel.com).

Legal Services Brief

October 5, 2016
Ken Neal

We Have Opened the Doors to Our New Website

I’m pleased to share the good news that Canon Business Process has launched its newly revamped website, cbps.canon.com.

BPO Bulletin

September 29, 2016
Joe Freeman

Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

BPO Bulletin

September 29, 2016
James Allen

Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

BPO Bulletin

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