BPO Industry Trends & Analysis

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

• BPO Bulletin

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

• BPO Bulletin

I read a recent press release issued by Grand View Research, which states that the global document capture software market is expected to witness significant growth over the next eight years.

• BPO Bulletin

This is my second post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to realize significant business benefits.

• Legal Services Brief

Over the course of the next few months, I will be sharing bi-weekly insights on insurance technology and services as well as business disruption and leadership trends that I think you'll find useful in your day-to-day work.

• BPO Bulletin