BPO Industry Trends & Analysis

This is my second post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to realize significant business benefits.

• Legal Services Brief

Over the course of the next few months, I will be sharing bi-weekly insights on insurance technology and services as well as business disruption and leadership trends that I think you'll find useful in your day-to-day work.

• BPO Bulletin

For this and my next three posts I will highlight a client case history that demonstrates how implementing new processes and workflows helped a major law firm realize significant business benefits.

• Legal Services Brief

If you weren’t able to attend our webcast last week in association with the Sourcing Industry Group (SIG)—"How Strategic Sourcing Can Use Quality Assurance (QA) to Increase Value From Service Spending"—the webcast recording is now available.

• BPO Bulletin

This post is a heads up for strategic sourcing professionals. Chances are that you are constantly asked to squeeze more savings out of the resources you already have.

• BPO Bulletin