Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ted Ardelean
  • January 20, 2016
  • Ted Ardelean

Minimizing the Budget Impact of Recent Shipping Rate Adjustments

The latest USPS rate increase in three years took effect on January 17, 2016. Although cost increases are inevitable, this is a good time for mail centers to review and sharpen their shipping practices to lessen the pain resulting from the latest rate increases from all three services providers...

  • BPO Bulletin

Ken Neal
  • January 15, 2016
  • Ken Neal

Upcoming Webcast: Facilities Management Challenges and Opportunities for 2016

Every day facilities management executives are charged with a complex task: deliver vital services that support their organization’s employees and site operations.

  • BPO Bulletin

Ted Ardelean
  • January 13, 2016
  • Ted Ardelean

A Key Challenge in Accounts Payable Process Automation: Part 4

In the past five years several technologies have converged with the P2P process from different directions including procurement, AP and e-Commerce networks. The result is more confusion and work for the buyer.

  • BPO Bulletin

Ken Neal
  • January 12, 2016
  • Ken Neal

Technology Poised to Reshape Insurance using an Omnichannel Approach

One of my colleagues, Michelle Stephens, BPO Advisor, Insurance solutions for Canon Business Process Services, shared a recent Insurance Networking News article, which points out that there are many new opportunities for insurers in 2016.

  • BPO Bulletin

Ken Neal
  • January 6, 2016
  • Ken Neal

Canon Business Process Services Enhances its CaseData® eDiscovery Platform

Canon Business Process Services just announced that it has enhanced its CaseData® web-based document review system with keyword reporting and new database management tools.

  • eDiscovery Trends
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