Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Joe Freeman
  • February 19, 2016
  • Joe Freeman

Mail Does Matter and the USPS just Turned its First Profit in Years

The United States Postal Services released its fiscal year 2016 first quarter report and the news is long overdue. The USPS generated enough revenue and controlled enough cost to produce its first profitable quarter in recent memory.

  • BPO Bulletin

Ken Neal
  • February 16, 2016
  • Ken Neal

Canon Named a Top 100 Outsourcing Leader for 10th Straight Year

I have some good news to share. Canon Business Process Services has been named to the Leader category of the International Association of Outsourcing Professionals’ (IAOP®) 2016 Global Outsourcing 100® list. The list defines the standard of excellence in outsourcing service delivery.

  • BPO Bulletin

Scott Paster
  • February 5, 2016
  • Scott Paster

Leverage Information Governance to Stay Ahead of the Discovery Curve

This week, a session at the LegalTech® New York 2016 conference focused on the benefits of strong information governance (IG) as it pertains to the discovery process.

  • eDiscovery Trends

Ken Neal
  • February 3, 2016
  • Ken Neal

More about our Webcast on Facilities Management Trends

As I mentioned in a previous post, the presentation shares challenges and opportunities connected with a complex task that facilities management executives face every day: deliver vital services that support their organization’s employees and site operations.

  • BPO Bulletin

Ken Neal
  • January 20, 2016
  • Ken Neal

Webcast: How to Build a Framework for Information Governance Success

Information governance is commonly defined as the activities and technologies that organizations leverage to maximize the value of their information while minimizing associated risks and costs.

  • BPO Bulletin
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