Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Joe Freeman
  • April 4, 2016
  • Joe Freeman

Handling the Reality of Change: Part 1

In this and my next post I’d like to offer a few recommendations based on situations I’ve experienced during my career overseeing change in my field, mail management services. These tips include what I see as key elements that can help you stay prepared for imminent change in your organization.

  • BPO Bulletin

Scott Paster
  • April 1, 2016
  • Scott Paster

Focusing on Information Governance

A Legaltech News article recently focused on how aligning compliance, privacy, security and eDiscovery practices can lower risk. The author states that while the operational goals of compliance, privacy, security and e-discovery practices are different, their processes and technologies overlap.

  • Legal Services Brief

Scott Paster
  • March 25, 2016
  • Scott Paster

Upcoming Webcast: Steps to Developing a Records Retention Schedule

According to Gartner, 60% of data kept by companies has no business value, but still carries huge risk. You probably understand the importance of having a records retention schedule that defines how long each piece of business information must be maintained.

  • Legal Services Brief

Ken Neal
  • March 25, 2016
  • Ken Neal

New Infographic: The Benefits of Accounts Payable Outsourcing

Fifty percent of finance executives say that their biggest invoice processing challenge is receiving invoices in paper format.

  • BPO Bulletin

Ken Neal
  • March 9, 2016
  • Ken Neal

How Robotic Process Automation will Ultimately Change the Insurance Industry

My colleague, Michelle Stephens, BPO Advisor, Insurance solutions for Canon Business Process Services, recently shared with me an interesting article on an Everest Group Report.

  • BPO Bulletin
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