BPO Industry Trends & Analysis

Read about the latest insights and industry best practices.

Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.

TOPICS

BPO Bulletin
Discovery Trends
Document Management Strategies
Legal Services Brief
Mail Matters
Optimizing AP

October 5, 2016
Ken Neal

We Have Opened the Doors to Our New Website

I’m pleased to share the good news that Canon Business Process has launched its newly revamped website, cbps.canon.com.

Document Management Strategies

September 29, 2016
Joe Freeman

Postal Updates – The USPS is on the Move!

The United States Postal Service has submitted rate change requests to the Postal Rate Commission (PRC) that will impact mailers’ requirements and pricing going into 2017.

Mail Matters

September 29, 2016
James Allen

Driving Innovation in Insurance Technology and Services: Insight #2

By utilizing sophisticated software and re-examining process workflows, insurers and agencies are finding new ways to reduce claims processing times, improve customer service, and increase sales efficiency.

BPO Bulletin

September 29, 2016
Ken Neal

New Trends in Document Capture and Their Relevance for Invoice Processing

I read a recent press release issued by Grand View Research, which states that the global document capture software market is expected to witness significant growth over the next eight years.

Document Management Strategies

September 29, 2016
Scott Paster

Driving Innovation in Legal Services: Part 2

This is my second post in which I am highlighting a case history focused on how implementing new processes and workflows enabled a major law firm (Chapman and Cutler LLP) to realize significant business benefits.

Legal Services Brief

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