Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


James Allen
  • September 22, 2016
  • James Allen

Driving Innovation in Insurance Technology and Services: Insight #1

Over the course of the next few months, I will be sharing bi-weekly insights on insurance technology and services as well as business disruption and leadership trends that I think you'll find useful in your day-to-day work.

  • BPO Bulletin

Scott Paster
  • September 20, 2016
  • Scott Paster

Driving Innovation in Legal Services: Part 1

For this and my next three posts I will highlight a client case history that demonstrates how implementing new processes and workflows helped a major law firm realize significant business benefits.

  • Legal Services Brief

Ken Neal
  • September 8, 2016
  • Ken Neal

Archived Webcast Available: How Strategic Sourcing Can Leverage Quality Assurance

If you weren’t able to attend our webcast last week in association with the Sourcing Industry Group (SIG)—"How Strategic Sourcing Can Use Quality Assurance (QA) to Increase Value From Service Spending"—the webcast recording is now available.

  • Document Management Strategies

Ken Neal
  • August 30, 2016
  • Ken Neal

Webcast: How Strategic Sourcing Professionals can Leverage Quality Assurance

This post is a heads up for strategic sourcing professionals. Chances are that you are constantly asked to squeeze more savings out of the resources you already have.

  • Document Management Strategies

Ken Neal
  • August 25, 2016
  • Ken Neal

​Canon Highlights Discovery Services and other Solutions at ILTACON 16

Canon Business Process Services will highlight its discovery services, information governance and document management solutions at the International Legal Technology Association (ILTA) conference.

  • Document Management Strategies
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