BPO Industry Trends & Analysis

A new report issued by industry association AIIM reveals an important finding about at how different electronic content management system strategies match the overall goals of the information management lifecycle.

• BPO Bulletin

What types of records and information would significantly damage your business if accessed illegally? Where are your biggest vulnerabilities? As threats to information security evolve daily, information governance professionals must answer these questions.

• eDiscovery Trends

Today we announced that Canon has earned additional IAOP Global Outsourcing 100 recognition by receiving top honors in four of the five distinguished judging categories: Customer References, Awards and Certifications, Programs for Innovation and Corporate Social Responsibility.

• BPO Bulletin

This post is a heads up that I will be presenting with one of my colleagues at this week’s Sourcing Industry Group (SIG) Global Executive Summit. The Summit is being held April 19-21 at the Omni Orlando Resort in Orlando, Florida.

• BPO Bulletin

I have some news to share. We have just issued a survey report, “Achieving Service Excellence: Facilities Management Challenges and Opportunities in 2016.”

• BPO Bulletin