BPO Industry Trends & Analysis

This post is a heads up that I will be presenting with one of my colleagues at this week’s Sourcing Industry Group (SIG) Global Executive Summit. The Summit is being held April 19-21 at the Omni Orlando Resort in Orlando, Florida.

• BPO Bulletin

I have some news to share. We have just issued a survey report, “Achieving Service Excellence: Facilities Management Challenges and Opportunities in 2016.”

• BPO Bulletin

I recently read an article that stated, “It’s no secret that corporations oversee massive volumes of data, but perhaps unknown is the amount to which this data continues to grow. Getting a grip on constantly proliferating data sets at an affordable rate is a concern for all industries…”

• Legal Services Brief

In this, the second post in my two-part series, I’ll provide three more tips on how to effectively manage the sometimes upsetting reality of workplace change. Previously I emphasized the importance of being prepared for change and why being a team player can help drive your success.

• BPO Bulletin

If you couldn’t attend our recent webcast, "Steps to Developing a Records Retention Schedule” you can watch a recorded version.

• BPO Bulletin