Catch up on the latest thoughts from our experts, including their insight on business process trends and previews of upcoming speaking engagements.


Ken Neal
  • April 18, 2016
  • Ken Neal

Upcoming Presentation at Sourcing Industry Group (SIG) Global Executive Summit

This post is a heads up that I will be presenting with one of my colleagues at this week’s Sourcing Industry Group (SIG) Global Executive Summit. The Summit is being held April 19-21 at the Omni Orlando Resort in Orlando, Florida.

  • BPO Bulletin

Ken Neal
  • April 14, 2016
  • Ken Neal

Canon Issues New Survey Report on Facilities Management Challenges, Opportunities in 2016

I have some news to share. We have just issued a survey report, “Achieving Service Excellence: Facilities Management Challenges and Opportunities in 2016.”

  • BPO Bulletin

Scott Paster
  • April 13, 2016
  • Scott Paster

Getting a Grip on Data

I recently read an article that stated, “It’s no secret that corporations oversee massive volumes of data, but perhaps unknown is the amount to which this data continues to grow. Getting a grip on constantly proliferating data sets at an affordable rate is a concern for all industries…”

  • Legal Services Brief

Joe Freeman
  • April 11, 2016
  • Joe Freeman

Handling the Reality of Change: Part 2

In this, the second post in my two-part series, I’ll provide three more tips on how to effectively manage the sometimes upsetting reality of workplace change. Previously I emphasized the importance of being prepared for change and why being a team player can help drive your success.

  • BPO Bulletin

Ken Neal
  • April 7, 2016
  • Ken Neal

View our Webcast on Developing a Records Retention Schedule

If you couldn’t attend our recent webcast, "Steps to Developing a Records Retention Schedule” you can watch a recorded version.

  • BPO Bulletin
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