BPO Industry Trends & Analysis

​Response times are critical to businesses interested in delivering a positive customer experience. Rethinking how your company handles incoming physical mail and digital information can be an important component to customer satisfaction levels.

• BPO Bulletin

​One of the world’s largest enterprises was planning to migrate thousands of employees to a new corporate headquarters location.

• BPO Bulletin

Every business day, corporate environments across the country function like small cities; managing a wide range of corporate campus logistics services such as warehouse and inventory management and specialty transport, as well as facilities support services and activities.

• BPO Bulletin

I’d like to bring to your attention a new survey from Altman Weil. It indicates chief legal officers are taking a more strategic approach in their management of internal and external resources that support their operations.

• Legal Services Brief

Canon Business Process Services congratulates its parent company, Canon Inc.’s Chairman and CEO, Fujio Mitarai, on being recognized as one of the top 100 World’s Best-Performing CEOs in 2015 by "Harvard Business Review."

• BPO Bulletin