Managed Services

Print Management Solutions

Can a More Strategic Approach to Print and Copy Management Provide Meaningful Business Benefits?

If you consider increased employee productivity, stronger document security, improved sustainability, mobile printing capabilities, and reduced operational costs to be impactful, than you are correct.

By assessing your enterprise-wide print and copy needs, right-sizing your multi-function device (MFD) fleet, and implementing a document lifecycle methodology that integrates print and copy with mail and imaging, you can achieve these and other benefits.

The world’s leading organizations trust Canon Business Process Services to provide a more strategic approach to print and copy management services.

Canon comprehensive print and copy services include:

  • Managed Document Services—reduce office print cost 20-30%
  • Canon Document Needs Assessment
  • Canon Managed Print Services Methodology
  • Copy Center Management—convenient, secure, and customized service
  • Print-Mail Center Management—enable multi-channel and personalization with every printed communication

Canon print services are provided at the client site starting with the existing hardware and software.  Based on an in-depth assessment and a future-state roadmap, we implement improvements through change in hardware, software, people skills, and process design. 

We can source new equipment and software as part of our services or on your behalf. Either way, we can work with you to identify your needs, and offer a range of solutions that directly address your business requirements.

Enterprises of all sizes operate a vast number of printing devices.

Canon Managed Print Services (MPS) help you take full control over your office printing fleet—leading to greater efficiency and lower costs.

We’ve helped many organizations improve their print programs with our MPS methodology:

First, we assess your current printing fleet, including devices, costs, and current and future requirements. Then, we work with you to design an optimized print strategy—including initiatives to reduce output and cost—along with a tactical roadmap to implement that strategy. With all steps clearly outlined, we then migrate to the new strategy. Any or all aspects of the migration can be staffed, executed, and managed by Canon professionals.

With implementation complete, we monitor and measure results to drive continuous improvement. 

The Canon integrated approach to MPS includes a comprehensive bundle of services, consulting, and advanced tools, any or all of which can be integrated into your print program:

  • Fleet monitoring
  • Client reporting
  • Help desk services
  • Total equipment maintenance
  • Configuration and change management
  • Consumable and supply management
  • Continuous assessment
  • Financial and asset management

Let us optimize your printing resources to achieve maximum savings, efficiency, and productivity.

It is time to think beyond managing hardware

Leveraging a managed print strategy has proven to reduce the cost of office print. But often times, Managed Print Services (MPS) tend to focus on managing only the hardware and maintenance.  Today, organizations are looking for a guide to exploit MFD digital workflow capabilities for the paper-to-digital transition, to harden security at the print device, and to enable mobile print.

Canon provides Managed Document Services that go beyond managing the hardware fleet. We help clients reduce costs, improve sustainability, increase employee productivity, reduce the IT workload, enable mobility, and implement scan-to-digital workflows.

Canon Managed Document Services includes:

  • Document Needs Assessment—assesses the office print/copy services and recommends
  • Multi-vendor print management—on-site Canon staff takes care of day to day print needs
  • Supplies Management—toner and paper replenishment
  • Maintenance management—resolves repair issues, interfaces with repair vendors and enforces SLA terms
  • 1st Level User Support—reduces IT Help Desk workload
  • User training reduces print and copy consumption and increases employee productivity
  • Monthly reporting including invoice reconciliation keeps you informed
  • Remote MDS Call Center—receives user tickets and coordinates repair services for all devices
  • Electronic monitoring of multi-vendor networked fleet—proactive response to device failure, preventive maintenance, low supplies and meter collection
  • Asset Management and IMAC Support—installation, moves, adds, changes and disposal of assets are accurately tracked
  • Print, Copy, Fax, Send Security—implements security at the device to prevent unauthorized reproduction or distribution through fax or send features
  • Mobile Print—make it easy to print from mobile devices and from mobile locations
  • Office Scan and Workflow—MFD-based workflow speeds up business transactions and increases productivity
  • Sustainability Programs—reduces the consumption of paper and the number of machines, implements paper and toner recycling programs

A document needs assessment identifies the opportunities for improvement

How much does print and copy cost for the average office worker at your organization? If you don’t know, the answer might be higher than you think. In order to find out, and to ensure that the costs align with your business needs, a comprehensive review of your print-copy processes and MFD fleet is necessary. 

At Canon, we help clients begin this process by conducting a Canon Document Needs Assessment. The Canon assessment is a service that reviews print-copy processes, business and user needs, hardware, and the total costs of ownership.  The goals are to identify areas for improvement and cost reduction.

To accomplish these goals, the Document Needs Assessment starts with a quantitative and qualitative data collection and analysis. We document the current state equipment population, output volume, device utilization, total costs, user needs and challenges. Then we design an office document output strategy, several total cost of ownership scenarios, and a roadmap for implementation.

Taking into account client goals Canon recommendations are presented in a detailed report clearly showing the planned changes, estimated cost saving over time, and the expected business improvements.

Give materials printed internally a professional look

Your brand is your business. To attract new clients and to outperform competitors, your marketing materials, business letters, newsletters, presentations, proposals and training materials must be attractive and high-quality. But how can you ensure that you have access to the printed materials you need, when you need them, without overspending or overstaffing?

Meet Canon Business Process Services, a provider of best-in-class copy center services.  We can produce and distribute the printed materials you need securely, cost-effectively, and according to your schedule. Our Copy Center Services are efficient, customizable, and multi-media enabled. Canon has the experience necessary to address industry-specific needs, such as financial services confidentiality, insurance distribution channel support, law firm discovery and client sensitivity, Department of Defense-compliant hardcopy control and staff clearance, AEC (architects, engineering, construction) wide format, or manufacturing product manual requirements.

Canon Copy Center Services include: 

  • Copy, print, scan—B&W, color
  • Large Format copy, print, scan—blueprints, CAD, posters, banners
  • Binding and Finishing—give your presentations, proposals, or reports a professional look
  • Stapling, GBC, wire, stitching, coil
  • Lamination
  • Conversion from one media to another
  • Paper to digital/CD/DVD to film or vhs.
  • Scanning
  • Automated text conversion from paper to digital using OCR
  • Discovery and litigation duplication including Bates labeling
  • Fulfillment—kitting and assembly mail and distribution
  • Customer Service
  • Guide customers through print and cost options
  • Source and project manage specialty print such as die cuts, off-set, carbonless forms, stationery, large format prints, and brochures
  • Cost allocation to GL/Dept. codes
  • Manage Copy Center equipment, maintenance, budget, and technology
  • Web-based print job submission
  • Digital document composition from multiple files
  • Multimedia reproduction—paper, digital, film
  • Scan and OCR text capture
  • Cost recovery/chargeback systems
  • PDF workflow
  • Multi-channel distribution—mail stream, email, FTP, DVD, e-mail
  • Wide format equipment—copy, scan, print

Achieve a Holistic Approach to Print Management with Customized Technology Solutions and Process Control

Making Print Procurement Easy

No matter how comprehensive an organization’s printing capabilities may be, it can have ongoing processes or special projects it wishes to outsource. Procurement of these services can be a costly, time-consuming and worrisome challenge that distracts a company from its core business activities. Canon Business Process Services can cost-effectively manage all aspects of the print procurement process including planning, scheduling, research, proposals and negotiations, whether the work is a single project or an ongoing engagement.

Our experts can also help you decide what to outsource and what you should manage in-house. When outsourcing is the answer, we can qualify vendors, obtain preferred pricing and execute these projects so they are completed on time and within budget.

Whitepaper
Financial Services
Four Keys to Unlocking the Power of Managed Print Services
For years, organizations have owned many printing devices acquired from different vendors with diverse contracts. With MPS, this is changing…

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