Customized Solutions
We help you achieve operational excellence. This could mean saving money, paying invoices faster, reducing risk and much more. One way we deliver operational excellence is by providing a greater level of customization than competitors; integrating more tightly with your culture and technology when implementing a solution.
BPO Value Cycle
Our approach to delivering operational excellence spans five steps along the Business Process Outsourcing value cycle: assess and analyze, design process, transition, manage operations and improve and control. On this path you journey from an assessment of your current state to a desired future state, which includes continuously improving your business processes.
Quality Management
You can realize significant business benefits via our expertise in quality management methodologies and tools. Hundreds of our specialists have completed Six Sigma training. These trained professionals monitor outsourced document processes in order to uncover and eliminate waste and defects as well as continuously improve performance.
Integrated Service Delivery
Our integrated global service delivery model enables you to run your business processes more efficiently. We can deliver document capture and other data processing services onsite at your location; offsite in our U.S. business processing centers; and offshore via our Asia-based operations, leveraging different time zones for faster cycle time and lower cost. Learn more on our About Us page.
Transition Methodology
When we begin a transition, our goal is that every person in your organization will notice a positive difference from day one. Our ability to meet this objective is based on successfully implementing comprehensive transition plans at numerous client installations. This in-depth experience is part of what makes our approach work.
