Managed Services

Business Process Outsourcing Services

Business Process Outsourcing Offers Efficiency Gains

Global competitiveness and a challenging economic climate are driving enterprises to explore business process outsourcing to elevate performance and remain competitive. The struggle to meet ongoing operational needs can drain the essential resources needed to achieve strategic and revenue objectives. Improved efficiencies, reduced costs, streamlined operations and innovative solutions at a global level are core to meeting these goals. 

Canon Business Process Services is a leading business process outsourcing (BPO) provider that can improve and perform critical non-strategic business processes at lower cost, thereby freeing internal resources. 

Our business process services help organizations achieve their goals by blending our process design and implementation expertise with our BPO value cycle and Six Sigma methodologies. We provide an integrated service delivery model that enables Canon to manage services onsite, offsite or offshore along with the latest technologies to support new process design. Our team combines analysis, skilled transitions as well as performance management and bench-marking capabilities to achieve desired business outcomes. 

We are agile, flexible and can customize unique end-to-end services for a variety of document processing activities spanning account payable, auto finance, credit card processing, insurance, student financial aid and legal discovery.

Streamline processes and improve operations

Gaining a competitive edge and driving sustainable business growth continue to be priorities for today’s leaders. To help businesses leverage industry best practices and improve operational performance, Canon Business Process Services optimizes the people resources, processes and technology to deliver operational excellence. Utilizing the right principles and tools such as Six Sigma can provide improved quality and execution efficiency while reducing risk and cost.

Address workforce challenges

Every organization wants a high-performance workforce with the industry experience and expertise to drive the business forward. Finding, recruiting, retaining and managing the best talent with specialized skills has always been a priority, as well as difficult given the time and resources needed for employee on-boarding, ongoing training and the daily supervision of staff. Canon Business Process Services can help you build a workforce by filling the non-core but critical positions.

Manage back-office operations

The back office of most organizations is where many administrative tasks dedicated to running the enterprise take place. Although back-office operations might not be a core competency of your company, effectively managing these activities — such as maintaining records and processing applications, claims and other forms — can be a major element of business success. An inefficient back-office operation, on the other hand, can potentially compromise your company’s reputation for quality service, increase risk due to noncompliance with industry regulations, exhaust internal resources, and wreak havoc in other ways. We can help your enterprise avoid these pain points.

Reduce and control costs

Since the dawn of commerce, all successful business managers have had to control the cost side of the business equation. While that may sound simple, understanding the costs and adjusting strategies to always maintain an optimized cost posture is not simple. As a service provider, we compete for your business. Procurement professionals expect the most competitive cost, the most efficient service, and solutions that make their operations smart. That’s why we can assure clients that our labor costs are benchmarked and tied to market rate.

Use an effective discovery strategy and develop an information governance program

Containing the high cost of litigation is a challenge for even the most seasoned practitioners. Law firms and corporate legal departments continually explore ways to make costs lower and more predictable. With decades of experience serving the legal community, Canon Discovery Services offers an experienced team of skilled discovery professionals to manage discovery and investigatory projects, meet tight deadlines, and develop plans that stay within budget.

Canon Enables Robotic Process Automation to Achieve Optimal Performance 

New technologies such as robotic process automation (RPA) are creating opportunities to automate repetitive processes and more efficiently achieve your business goals. Robotic Process Automation offers the potential to have software robots execute your current processes faster and more accurately, 24x7. This can help increase your return on investment (ROI) and achieve other significant benefits such as improved accuracy and compliance, cost reductions and scalability.

Many enterprises still rely on repetitive, manual processes to get work done. RPA is changing this scenario, freeing employees from such inefficient approaches by deploying software robots to manage them. For instance, when a new employee joins a company, IT managers need to update the employee information in numerous systems, entering and copying the data from one platform to another. Or, consider managers in Human Resources who create candidate offer letters and onboard new employees following structured processes. These are examples of clerical tasks that employees perform every day—tasks that are mainly routine but demand a significant amount of time.

Robotic Process Automation is enabling organizations to release workers from time intensive manual process in order to focus their talents on more strategic activities that can drive the business forward. Could an RPA strategy be applicable to your company? 

The greatest deployment opportunities for Robotic Process Automation are held back within organizations by fragmented applications and systems with labor-intensive, repetitive, manual processes. This is generally experienced with established companies. Consequently, it is unsurprising that early adopters of RPA include financial services, insurance, utilities and telecommunications companies that struggle with multiple legacy systems built decades ago. Other companies that can benefit from Robotic Process Automation include those with ineffective back-office processes supported by different ERP and proprietary systems that are difficult to integrate at the application or database level. Heavy reporting processes are common RPA projects as they require the amalgamation of information from various systems. Additionally, email boxes can be monitored by software robots, which then transfer emails into work items and merge similar requests from the same individuals.

How Can You Benefit From Robotic Process Automation? 

Organizations are implementing RPA to automate their key business processes and realize important advantages. What are some of the gains? Rather than the technology itself, Robotic Process Automation’s value is based on a number of business benefits that it can yield, including:

  • Improved productivity. Software robots can complete tasks about five times faster and they work 24/7. This enables your company to focus more time and resources on strategic activities that support your company’s core business.
  • Increased accuracy. Because software robots consistently perform their tasks as programmed, clerical errors as well as the time needed to correct them can be significantly reduced.
  • Enhanced resource utilization. By leveraging RPA, your employees can focus on tasks that help grow the business, thus making better use of their time. When there is a spike or decrease in demand, the technology can be scaled accordingly to maintain consistent service.
  • Better analytics. RPA enables businesses to collect data about task execution. This information can be used for analytical purposes and to help continuously improve business processes.

RPA has generated a lot of excitement within the industry. Many organizations have completed a pilot or proof of concept, but not all have been successful. It is important to identify the right processes for RPA. Not all are suitable, especially processes that require contextual review, have low volumes or are already being managed offshore.  Contact us for a complimentary RPA Suitability Assessment for your organization and kick start your Robotic Process Automation journey today.

See How Our Business Process Outsourcing Services Can Improve Mail Efficiency

Business Process Automation Streamlines Process Cycles

Organizations continually strive to improve operations, efficiency and quality. Automation has been the conduit to not only achieve these goals but also provide greater processing speed and increased capacity. This has particularly been the case with repetitive back-office functions such as accounts payable and insurance forms processing.

Our business process automation expertise helps clients improve their overall performance by streamlining processes and leveraging new technology to provide seamless integrations with added functionality. Working with existing technology, utilizing Canon’s services, or integrating the two, our approach is to implement solutions that best meet your business objectives. At Canon, we are constantly evaluating technology and business innovation so we can continue to deliver improvements year after year. 

Some of the emerging technologies that will shape our service delivery may include cloud-based systems, analytic engines, robotic process automation (RPA) and cognitive computing. New technologies are first introduced, validated and standardized in our business processing centers and then applied to solve clients' business problems.

A Holistic Approach to Operational Excellence for Measurable, Sustainable Improvement

Realize Business Process Improvements

Driving business improvements requires executive sponsorship, resources and expertise. Business process improvement initiatives often do not have clearly defined policies, procedures and management structure, leading to fragmented approaches across the enterprise. When outsourcing to Canon, clients can better meet these challenges by leveraging a holistic approach to performance management, our Six Sigma expertise and advanced technology.

Examples of our innovative approaches improving business processes include:

  • Replacement of off-shore manual data entry with automated data capture to increase effectiveness and reduce cycle time
  • Focus on total process optimization through the use of onsite, offsite, and offshore resources 
  • Integration of inbound and outbound transaction processing where mail, print, scanning and records activities work together, not independently. We may complete transactions significantly faster with more accountability and control.
  • Performance management tools such as Canon BusinessInsights for continuous improvement
  • Six Sigma process excellence experts who can help clients establish performance metrics, reduce defects, improve customer satisfaction and improve services and products

About Intelligent Data Capture and Transformation

Despite the availability of technology such as web forms, self-service portals and ecommerce networks, many business processes contain unstructured documents. Bottlenecks develop when unstructured data needs to be converted into digital format.

Canon meets this challenge with our Intelligent Data and Transformation platform. This platform is supported by our document scanning and processing capabilities that can be delivered onsite, offsite and offshore. Our platform accurately sorts paper and electronic documents based on their content, lifts specific data, validates it, and seamlessly passes it to workflows, business applications, and content and records management systems.

Canon Intelligent Data Capture and Transformation helps businesses:

  • Increase the speed of workflow and improve customer satisfaction
  • Reduce cost
  • Reduce manual errors and exception cost
  • Automatically index documents for records management and retrieval
  • Minimize risk and improve compliance

Canon uses Intelligent Data Capture and Transformation throughout the business process where structured or unstructured forms or documents are processed including:

  • Financial Services: credit card, lending, auto finance, international trade, collection/asset recovery, return mail
  • Commercial Insurance: insurance processing such as policy onboarding, policy servicing
  • Higher Education: student financial aid
  • Manufacturing: order processing, logistics, warranty returns
  • Human Resources: recruiting, on-boarding, benefit administration, records conversion
  • Healthcare: Member enrollment and provider database maintenance, explanation of benefits (EOB) forms, paper claims to EDI conversion for third-party administrators, managed services organizations and health plans

A Hybrid Solutions Delivery Model Gives You the Flexibility You Need To Solve Your Unique Business Challenges

Our Business Processing Centers Enable a Custom Business Model Based on Your Needs.

The Canon Business Processing Centers are well equipped to execute on the optimal business process with the flexibility to be onsite, offsite or offshore. The business processing centers act as an extension of your business for a broad range of business needs. The facilities operate 24x7 and offer a range of services, including workflow and form design, quality digitization of hardcopy documents, search-enabled images, historical or vital records preservation, indexing/coding, transactional processing, digital distribution and retrieval on a project or ongoing basis. Our centers are SSAE-18 as well as SOC 1® and SOC 2® certified by the AICPAs System and Organization Controls. 

Industry Recognition

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