Managed Services

Canon Workplace Experience Services

An Impeccable Service Committed to Creating Remarkable Experiences

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Canon’s offering integrates a range of services designed to deliver the world-class experience you envision to attract and retain the best employees, and clients. Because business is about developing and nurturing valuable relationships, we have designed services to ensure that the people who are most important to your success enjoy a remarkable experience while in your space. Our experts anticipate their needs, saving them time, removing workplace friction and making them feel special.

If your workplace support strategy is centered on delivering a superior collaborative work environment, it needs to start with exceptional meeting room and conference support; engaging hospitality and event planning services; and seamless office support services that all ride on technology that is frictionless and supports this experience. Then Canon Business Process Services is the company that will help you deliver on your strategy and goals. We have the trained people, proven processes, and technology to get you to where your need to be. Our Workplace Experience Services are the comprehensive, detailed, and leverage our years of service experiences. The services foundational element is the specially-trained community ambassadors who help deliver the finest concierge, hospitality and office support services and event planning. 

Canon Workplace Experience Services: team with us to take your office environment far beyond business as usual.

Community Building and Event Management

Unique experiences delivered on site to promote engagement and collaboration

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We are dedicated to creating an environment that enables your employees to better collaborate and feel part of a community. Our focus includes client event planning and hosting. Services range from planning and executing gatherings during the business day and after hours, organizing charity events to support the nearby community, to special vendors coming on site to showcase their wares. The sky is the limit on the types of events we manage.

"I want to send a big thank you to our floor coordinators and staff. I was a co-facilitator of a two-day training seminar last week and am facilitating client/underwriter meetings. The Canon team is absolutely amazing and are the reason why these meetings are such a success. Their professionalism and their support is recognized not only by me, but by our underwriters, clients, colleagues and other external clients."

Client Contact, Insurance Company

Reception, Host and Concierge Services

Welcoming, knowledgeable and engaged reception and concierge services make you feel special and cared for as if you were visiting a five star hotel

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Our Host and Receptionists provide the first warm and welcoming interaction with clients, business associates and other visitors. Besides creating this strong initial impression, our ambassadors provide a ranges of services that include: coordinating meeting details such as conference room reservation, catering and technology support as well as setup and breakdown; and managing convenience facilities including copy/print rooms and break room/lunch areas, space and resources to maintain an environment that encourages teams to function at their highest level.

Hospitality Services

Committed to anticipating the needs of both your guests and employees

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Our staff is specially selected and trained to anticipate and meet your employee and client’s needs. The services goal is to enhance collaboration with the highest quality guest experience starting with guest reception, event planning and hosting, conference room reservations and management and administrative support.

"We are in the process of a large roll-out of new training, which has resulted in numerous scheduling adjustments and last minute changes to rooms in our location. The Canon team has been nothing but 100% helpful as things change, sometimes within the same day. We are much obliged for Canon's tremendous customer service."

Client Contact, Telecommunications Company

Office Services

A seamless integration of office services to support your employees and guests

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We take a holistic approach to office services that encompasses anticipating the business support needs of your employees and guests. The scope of our support includes: mail, shipping and receiving; copy and print services; managing office and pantry supplies; office space turnovers; conference room services; and printer equipment support. Our services are leading the way and deliver an exceptional experience.

Facility Support

Seamless management of your workspace to enable productivity

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By overseeing, managing and continuously improving non-core but critical facilities activities, we help your business function at maximum efficiency covering the range of conference room coordination and pantry/food management to organizing and distributing supplies. Our personnel have special expertise in how to best utilize your existing office space and resources to maintain an environment that encourages teams to function at their highest level. We also cover cost-reduction and green initiatives and vendor and expense management.

"Canon has been a key resource for many years and is critical to the success of the program. They navigate the political landscape with exceptional responsiveness while delivering the highest quality service during customer interactions. Their stability, work efforts, quality and sense of urgency are very appreciated. On a daily basis, our Canon contact provides mentoring, leadership and proactively prevents customer escalations."

Client Contact, Financial Services Company

Technology Enablement

Integrated tools to provide a robust, intuitive experience

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This service is all about integrating systems to streamline requests and promote self-service. We can implement and/or manage software solutions that transform your workspace into an intelligent office environment that helps elevate the employee experience. Applications span functions such as gaining insight into space utilization; streamlining service requests; making conference room and work space reservations; implementing virtual meetings and tracking packages.

Analytics For Continuous Improvement

Visibility into performance metrics, anytime anywhere

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Our approach to maintaining the finest quality employee experience includes leveraging our analytics and reporting tools. Visibility into business performance metrics can help to identify resource gaps and overages and enable continuous improvement. Features of our systems include the ability to monitor processes and generate reports in near real time.

"Our Canon team is doing an exceptional job looking after us. They are courteous, responsive, professional and sincere. They go out of their way to provide assistance, even for the smallest matter, yet are not intrusive. Canon helps us do our jobs better. We are very fortunate to have Canon as part of our team."

Client Contact, Law Firm

Innovative Thinking

An innovative spirit is at the heart of what we do

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We hire people that demonstrate a passion for customer service and hospitality. They also think creatively, looking for solutions that enable our clients to save time and boost efficiency. For one client we implemented a bar code-based, mobile phone application that enables our staff to create, track and resolve service ticket requests related to spaces including conference rooms, pantries, print/copy areas and mail drops.

Why Canon

Our focus is on the employee experience

Canon Business Process Services provides a robust, intuitive service for your business with a real focus on anticipating needs and delivering unique experiences. Our dynamic service ambassadors have backgrounds in front of house operations in the finest hotels and high profile corporate headquarters. An innovative spirit is at the heart of our service. Our teams are committed to continually improving and see change as positive and invigorating. 

To learn more about Canon Workplace Experience Services, call 1-888-623-2668.

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