BPO Bulletin

Meeting a Facilities Management Challenge: Part 3

by Ken Neal
July 25, 2017

This is my third and final article in this series, which that highlights a client case history about how, facing a pending merger with another industry leader, the real estate and facilities management (FM) department of a major chemical company solved a complex challenge. In my previous post I examined how the solutions Canon Business Process Services (Canon) implemented to help meet the company’s demand for reduced costs and headcount while sustaining quality service and giving its FM staff new opportunities. In this article I will spotlight key results of Canon’s solution.

Canon’s new approaches are getting results. Introducing more efficient workflows, particularly in the shipping and receiving and print center location, has freed up a significant amount of office space previously devoted to FM activities. This space is now being used for other core business functions.

By integrating FM functions and implementing new technologies and approaches, Canon has helped the company save an estimated $500,000 annually. The new system for managing commercial print projects has yielded an additional $800,000 in cost reduction, bringing total savings to approximately $1.3 million to date. Canon and its client are also examining ways to ensure continuous process improvement by leveraging Canon’s quality management capabilities. This includes Canon’s expertise in Six Sigma-based methodologies and BusinessInsights, Canon’s analytics and reporting tool designed for clients needing business performance metrics that can help them benchmark and continuously improve document-intensive processes.

With these achievements, the chemical company has not only met the demands of change posed by the merger; it is better prepared to fulfill its mission. This includes using innovative science to promote health and safety around the world. Canon’s vision is to continue helping clients like the chemical company meet such important goals, today and in the future.

If you’d like to learn more about our comprehensive, flexible and efficient logistics management solution for corporate campuses, feel free to visit the Facilities and Logistics Management Services page of our website. There you will find insights on industry trends and best practices. You can also download white papers, case histories and more.

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