Legal Services Brief

Law Firms Tap New Approach to Enhance Operational Efficiency

by Ken Neal
July 30, 2020

My colleague at Canon Business Process Services, Fred Levine, points out a significant trend for the legal industry that has been evolving over the past five months. The role of the legal administrative assistant (LAA) is changing and firm leadership is entertaining other ways to maintain firm operations with a now remote workforce.

Specifically, law firms and in-house legal departments are tapping Canon’s expertise to execute tasks often managed by LAAs and other administrative support staff. Before the pandemic, an attorney would typically reach out to an LAA for help with a project. The LAA, in turn, would coordinate with Canon to implement the request. Now, the same attorney is contacting Canon directly, which can save time and free up firm resources to focus on more strategic tasks.

Additionally, an LAA may be dedicated to a specific practice group and have a low labor utilization rate due to the highs and lows of case workloads. This scenario increases project costs. Canon’s team, however, can maximize labor utilization via cross training staff to support all practice groups. These services also can be delivered through dedicated Canon white glove “floor ambassadors” or an onsite Canon resource center designed to maximize the employee and client experience. This approach offers three key benefits:

  • Lower cost delivery of comparable services
  • Greater labor utilization; less headcount needed
  • Single accountability to maximize client service and productivity

Leveraging the capabilities of Canon “floor ambassadors” and other Canon services may be an attractive option for your legal team. To learn more, feel free to visit the Legal Services page of our website. There you will find additional valuable information and insights in the form of case histories, webcasts, whitepapers and more.

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