Business Process Outsourcing Services
Elevate your digital transformation with the right BPO provider.
Global competitiveness and a challenging economic climate are driving enterprises to explore business process outsourcing to elevate operational performance and deliver a differentiated customer experience. The struggle to meet ongoing operational needs can drain the essential resources needed to achieve strategic and revenue objectives. Improved efficiencies, reduced overhead costs, streamlined business operations and innovative solutions are core to meeting these goals.
Canon Business Process Services is a leading business process outsourcing (BPO) provider that can help organizations achieve their goals by blending intelligent automation with our process design and implementation expertise. We provide a flexible, customized integrated service delivery model that enables Canon to manage services on-site, off-site or offshore along with the latest technologies to support new process design. Our BPO team combines analysis, skilled transitions, change management as well as performance management, and bench-marking capabilities to achieve your desired business outcomes.
Canon Business Processing Centers Enable Agility and Cost Savings
Canon's Business Processing Centers are well equipped to execute on the optimal business process with the flexibility to be on-site, off-site or offshore. The business processing centers act as an extension of your business for a broad range of business functions. The facilities operate 24/7 and offer a range of services, including workflow and form design, quality digitization of hardcopy documents, search-enabled images, historical or vital records preservation, indexing/coding, transactional processing, digital distribution and retrieval on a project or ongoing basis. Our centers provide robust security protocols and support our SSAE-SOC2 Type II assessed applications.
Business Processing Centers: Specialized Capabilities
At Canon Business Process Services, our Business Processing Centers (BPC's) deliver specialized solutions supporting a wide range of business needs. Operating 24/7 in secure, scalable environments, our BPC's are equipped with advanced technology and experienced teams to manage complex and high-volume processing requirements.
Our BPC's provide:
- Advanced Data Capture & Indexing: From images, mortgage documents, and forms (HCFA-1500, UB-92, dental, and more) using AI-powered recognition and OCR conversion to ensure high accuracy and speed.
- Automated Invoice & Transaction Processing: Efficient A/P invoice processing, data entry, and validation to streamline financial workflows.
- Document Conversion & Management: High-volume scanning, PDF/text/XML output, and secure storage, including non-standard materials (wide format, books, film, fiche, digital media).
- Redaction & Data Privacy: Automated redaction of specified fields/data to safeguard sensitive information.
- Digital and Physical Media Services: Conversion of physical (Film/Fiche) and digital media (CD, DVD, USB) for seamless integration into digital workflows.
- Image & Document Optimization: Image cropping, clean-up, and online/web-based data entry to enhance document quality and usability.
- Compliance & Secure Destruction: Rigorous data destruction processes to meet compliance standards and mitigate risk.
Our solutions are designed for scalability, security, and compliance, enabling your organization to focus on strategic priorities while we manage the operational complexity.
The Benefits of Business Process Outsourcing
Intelligent Automation Streamlines Cycle Times and Improves Accuracy
Organizations continually strive to improve operations, efficiency and accuracy. Automation has been the conduit to not only achieve these goals but also provide greater processing speed and increased capacity. This has particularly been the case with repetitive back-office functions such as accounts payable and insurance forms processing.
Our business process automation expertise helps clients improve their overall performance by streamlining processes and leveraging technology to provide seamless integrations with added functionality. Working with your existing technology, utilizing Canon’s services or integrating the two, our approach is to implement BPO solutions that best meet your business objectives. At Canon, we are constantly evaluating technology and business innovation so we can continue to deliver improvements year after year. Some of the emerging technologies that will shape our service delivery may include cloud-based systems, analytic engines, robotic process automation (RPA), machine learning, and cognitive computing. New technologies are first introduced, validated and standardized in our business processing centers and then applied to solve clients' business problems.
Improve Your Accuracy and Increase Productivity With Canon's BPO Services
A Hybrid Solutions Delivery Model Provides the Flexibility to Solve Your Unique Business Challenges
Canon manages the internal teams, rightsizes the technology and can integrate with client systems
Operates 24/7 with secure imaging and high volume document processing
Operates 24/7 with 250+ seats, indexing, quality control, transactional document processing and contextual review
We make it our business to help you grow yours.
Canon BPO services help you optimize your business. Attaining a measurable, sustainable improvement in business performance requires a holistic approach to operational excellence. Our innovative approach includes the latest technologies, workflow automation, six sigma methodologies and data analytics to enable business agility and your digital transformation.
Frequently Asked Questions
Our onshore and offshore business processing centers operate 24/7. Services include workflow and form design, digitization of hardcopy documents, search-enabled images, historical or vital records preservation, document indexing/coding, transactional processing, and digital distribution and retrieval. We provide these services on a project or ongoing basis.
Our business processing centers operate 24/7 and give Canon the flexibility manage services on-site at your location, as well as via our off-site and/or offshore locations. This flexibility can potentially help better contain costs as well drive efficiencies by leveraging different time zones. Additionally our business processing centers offer robust security. They are SSAE-18, SOC 1® and SOC 2® assessed by the AICPAs System and Organization Controls and are PCI DSS Level 1 Service Provider certified.
Canon has the ability to combine our process design and implementation expertise with our expertise in Six Sigma-based business process improvement methodologies. Another capability that distinguishes Canon is our integrated service delivery model. This approach enables Canon to manage services on-site, off-site and/or offshore along with the latest technologies to support new process design.
A BPO provider can lead to substantial cost savings and operational efficiencies by leveraging cheaper labor markets and specialized domain expertise with access to a broad talent pool with different skillsets. A trusted BPO service provider allows your organization to focus on core business activities by outsourcing non-core functions, thereby enhancing productivity and efficiency. This shift in focus can result in improved customer satisfaction, a competitive advantage, and increased resources to focus on innovation within your organization. Partnering with a BPO vendor offers scalability and flexibility, enabling your organization to adapt quickly to changing business needs and demands.
