Survey Report: Facilities Management Executives Share Insights on Complex Service Delivery Challenges for “The Road Ahead”

New York, N.Y., (December 6, 2017)— Companies are migrating to more agile workplaces in order to recruit a new generation of talent, create a more collaborative workplace, reduce square footage and contain real estate costs. Achieving these results requires companies to provide their employees with high-level facilities management services—a more demanding task in an agile workplace than a traditional business environment.

These and other trends are presenting facilities management executives with complex challenges, according to a new survey report released today by Canon Business Process Services: “The Road Ahead: Facilities Management Challenges and Opportunities.”

The survey report, created and implemented in conjunction with Facility Executive magazine, is designed to help FM executives:

  • share what they consider to be their top priorities
  • clarify tools and techniques that might provide an edge in achieving their goals
  • identify facilities management activities that pose the greatest challenge to success
  • uncover possible hidden opportunities for driving continuous improvement in delivering exceptional support services

In one finding, respondents were asked to rank the tools, techniques or methods that have the greatest impact on improving facilities support services. The majority selected facilities management applications. One factor driving this finding might be that facility executives are embracing technology as never before. In another finding, FM executives specified that maintaining the right staffing levels is the most difficult activity to manage compared to other responsibilities.

Besides providing insight on these and other findings, the survey report sheds light on the importance of supporting corporate sites by effectively managing what Canon terms Facilities and Logistics Management. This is a specialized service that ensures the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. It is an intricate discipline that includes maintaining the right staffing levels, which survey respondents deem as highly important but, as pointed out above, also very challenging to supervise.

About Canon Business Process Services

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2017 by IAOP for the eleventh year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at and follow us on Twitter @CanonBPO.

All referenced product names, and other marks, are trademarks of their respective owners.

Press Contact: Ken Neal,

Canon Business Process Services © 2017

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