At Canon Business Process Services, a digital intake center is defined as a hybrid mailroom and scanning service that uses specialized mail scanning technology and workflow techniques to convert physical mail into digital information immediately upon receipt. That information is then delivered to employees or into your business workflow electronically—anywhere at any time—allowing your employees to receive information quicker and enabling your business to move faster and smarter.

What is driving this approach? As more employees work remotely, there is a need to deliver business critical information in a timely manner. With a digital mail or digital intake center approach, the time it takes to convert thousands of inbound paper documents into digital information matters, and organizations with sound digitization strategies are in the best position to improve customer service, reduce operational costs and mitigate risk.

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