The Right Hyperautomation Services Provider Can Transform Work Processes and Enable Growth

Automate everything you can. That’s a simple definition of hyperautomation, but it belies the challenges of adopting this strategy in complex environments of rapid growth or change — exactly the settings where it is often most needed and most beneficial. Hyperautomation is a strategy to automate everything across the enterprise and addresses the inefficiency of manual processes and legacy infrastructures.

Businesses completing mergers and acquisitions, for example, must integrate disparate technology infrastructures and streamline processes across companies. High-growth organizations have to control costs across business lines without compromising quality or innovation. Today’s highly competitive landscape is pressuring every business to develop strategies that allow them to retain their knowledge workers, continually improve the customer experience and increase customer loyalty. With advanced tools that enable digital integration, tracking, analytics and personalization at scale, hyperautomation can be the differentiator they’re looking for.

The problem is that few companies possess the breadth and depth of in-house resources required to take on the heavy lifting of hyperautomation. You need access to and proficiency in sophisticated technologies such as artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA). You need experts in risk analysis, digital-technology integration, application customization, hyperpersonalization, predictive analytics and much more.

The good news is that service providers can help. In the arena of hyperautomation, experienced business process outsourcing service providers offer a kind of “white-glove” service to these companies by combining the best of both traditional and specialist providers. Such organizations often bring decades of expertise across industries and enterprise business processes, as well as the latest hyperautomation-specific tools, plus processes and knowledge services they’ve developed in conjunction with delivery of digital-transformation solutions.

No two companies are alike. Even if, for example, you’re using the same employment Form I-9 that every other business uses, it’s almost guaranteed that you’re intaking and using the data differently than other companies. A prebuilt niche tool that promises a 99% solution will likely require you to modify your current processes or give up functionality. In contrast, Canon Business Process Services offers hyperautomation services that employ an 80-20 model. By taking advantage of prebuilt elements and reusable components, Canon Business Process Services is able to focus an average of 20% of solution resources on customization to collect and manage your data to your exact specifications.

Canon approaches this flexible solution delivery with an experienced team that can provide any combination of consulting, building, implementation and managed services. Agile methodology lets us tailor and continually evolve hyperautomation solutions that connect people, process, technology and data across your organization. This allows us to address changing business challenges at every stage of your digital transformation journey and at any level of adoption maturity. With our hyperautomation services, you can:

• Maximize functionality with enterprise-grade applications that automate workflow tasks and processes, connect departments and foster collaboration.
• Minimize development time and speed up implementation.
• Provide staff with training and support to Address resistance to change.
• Accelerate complex work and deploy knowledge workers for high-value tasks
• Personalize the customer experience to drive growth, market differentiation, and customer satisfaction.
• Drive strategy through data analytics and modeling.

Hyperautomation guided by Canon helps free your team to engage in core business activities, whether that’s building jet engines, delivering patient care, processing claims or developing life-saving medicines.

When you’re evaluating service providers, it’s important to note that a hyperautomation solution is more than just RPA. Canon’s tools and deep bench of experts make it possible for us to tailor and right-size solutions with hyperautomation offerings that go beyond RPA to include:

• Integration and orchestration technologies like AI and ML that can keep people in the information loop and use technology to drive human enablement
• Tracking and process improvements to improve accuracy and align the business with actions that increase profitability, predict scalability and improve employee experience
• Consolidation of infrastructures, knowledge and data across entities to unify information for better workflows and processes
• Custom and end-to-end automation that can take existing systems and provide internal knowledge workers with automated processes specific to their needs
• Matrix pricing for maximum flexibility

Partnering with a long-term client on a recent project, Canon implemented website-based tools and other automation to enable an employee benefit program that the client estimates reduced development time by 15 months, helped the company stay solvent and is expected to save billions of dollars over time. While obviously not every project delivers equivalent benefits, the return on your investment in Canon services is often dramatic.

A key benefit of implementing a hyperautomation platform with Canon is that it can set you up well for the future. Our solutions build in flexibility and scalability so you can take advantage of emerging trends such as customer hyperpersonalization, predictive analytics and automated customer journeys. To help future-proof your investment, for example, we use best-of-breed technology and Canon tools such as our integrative adaptive models. The Canon Intelligent Automation Suite integrates tools via a single user interface to eliminate log-in fatigue. With your platform in place, supported by the white-glove services of Canon’s experts, you’ll be in a perfect position to take advantage of automation advances yet to come.

Canon Business Process Services offers a flexible service delivery model. Customized to your specific business requirements Canon teams can support your business on site, the processes can be performed off site at our business processing centers or we can provide even more cost savings by performing the work off shore. Canon can help you hyperautomate most successfully with the least amount of friction. Our solution technologies, expertise and processes are real-world tested and proven at these centers. To learn more about Canon can support your hyperautomation initiatives, contact us to speak with a solutions analyst.