Canon Discovery Services Whitepaper: Social Media Discovery in Employment and Personal Injury Litigation

NEW YORK--Canon Discovery Services, a division of Canon Business Process Services (Canon), has published a whitepaper focused on how social media collection and preservation can complicate legal discovery.

While email is still widely used, more people are communicating with social media platforms such as Facebook, Twitter, Snapchat, and Instagram.1 Although using these communications platforms has become second nature to many, they present discovery challenges. A 2017 survey by Robert Half Legal found that 52 percent of lawyers said they’ve seen an increase in litigation involving social media and mobile devices, while 27 percent reported a rise in cases related to data on personal mobile devices that employees used for work purposes.2

Canon’s white paper, “Social Media Discovery in Employment and Personal Injury Litigation,” sheds light on these and related trends. The white paper points out that social media evidence is not as easy to preserve and collect as either paper records or other forms of electronically stored information, such as word processing documents or emails. This is in part because social media by its nature resides in a quickly evolving environment, where it can be easy to replace content with updates and changes. The sheer volume of social media, as well as rapidly changing platforms, creates additional complications. 

These aspects of social media suggest that attorneys should stay abreast of rapidly changing technologies and that they may wish to consider partnering with experts in preservation and collection at various stages of litigation or pre-litigation.

Download the white paper HERE.

Canon Business Process Services provides outsourced document management and electronic discovery services to 27 of the Am Law 100 firms. For more information on Canon Discovery Services as well as insight on legal industry trends and best practices, visit the Legal Services page of Canon’s website.

About Canon Discovery Services

Canon Discovery Services, a division of Canon Business Process Services, Inc., offers a skilled, dedicated team of discovery professionals with a proven track record in solving complex discovery matters. Backed by over twenty years of experience, Canon Discovery Services helps law firms and corporate legal departments develop practical, defensible eDiscovery response plans to support successful outcomes. Services range from ESI processing, culling and analysis, document review, hosting and production to implementing information governance and readiness response programs.

About Canon Business Process Services (Canon)

Canon helps clients enable business agility and digital transformation as well as lead an increasingly evolving workforce. We solve these challenges by leveraging our experienced team backed by Six Sigma expertise and best-in-class technology. With professionals across the US and in the Philippines, we have been named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth straight year. Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at and follow us on Twitter @CanonBPO.

All referenced product names, and other marks, are trademarks of their respective owners.

Press Contact: Ken Neal,

Canon Business Process Services © 2018


1. Amy J. Doyle and Ann S. Jacobs, “Social Media Discovery: Changing the Face of Civil Litigation” 8 Inside Track 17, Wisconsin Bar Association, September 2016

2. Robert Half Legal, “Survey: Lawyers Report Surge In Litigation Related To Social Media And Mobile Devices,” June 1, 2017

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