Industry Solutions

Pharmaceutical BPO Services

Leverage Our Business Processing Expertise to Gain Measurable Efficiencies

Successful pharmaceutical, biotechnology, medical technology, distribution and consumer health companies rely on attracting, retaining and acquiring top talent to carry out their core mission of providing better health. In an increasingly competitive marketplace, innovative business leaders at these companies are looking to increase operational performance while improving internal and external client satisfaction. Business leaders must think outside the box and can look to Canon Business Process Services to leverage best practices and recommend programs that have worked in similar business environments to potentially provide that competitive edge.

An outstanding onboarding experience can be remembered by new employees and can make a difference in attracting new talent. At a global pharmaceutical company, we developed a new-hire concierge service to meet the challenge of onboarding hundreds of employees in a short period of time. New employees, within the first 90 days of employment, are given access to a concierge team of IT and human resources professionals to address a wide range of needs. This one point of contact ensured that new employee questions and needs were addressed and that they were given an outstanding experience. This was a customized program that was well received within the business.

This global company also had a need for a consistent approach for professional staff management. We brought in the administrative support staff, provided a top quality training program that is ongoing and set a well–defined career path for improved staff retention and employee satisfaction.

New Hire Concierge Services

When employee satisfaction is the key to retaining top talent, companies are looking for new- and innovative ways to provide a positive first impression by delivering an outstanding new- hire onboarding experience. A smooth onboarding of new employees can be a great challenge for many companies. New hires rely on IT for computer equipment, the telecommunications department for smartphone support, the facilities group for security ID cards, and human resources for benefits enrollment.

Canon has developed a new hire concierge service to meet these challenges. New employees, within the first 90 days of employment, have access to a concierge team dedicated to addressing a wide range of needs, such as:

  • Answering company and employment-related questions
  • Securing a workspace
  • Obtaining employee ID badges
  • Purchasing computer or laptop equipment
  • Accessing the company’s computer network
  • Email setup
  • Getting added to the proper distribution lists
  • Gaining access to the travel and expense platforms

Executive Administrative Support

Business leaders have a better chance of succeeding when day-to-day administrative functions are well managed. These activities, which are important but not the core competency of many organizations, can be managed by experienced professionals who will provide a new level of visibility and transparency into performance, productivity and overall costs. 

Many of today’s leading pharmaceutical companies tap our expertise to provide executive administrative support, allowing them to devote more time and resources to core business activities. These services include but are not limited to:

  • Staffing reception areas with professionals who will create a strong first impression
  • Scheduling shared conference rooms to ensure availability
  • Managing all facilities, including office moves and changes
  • Providing state-of-the-art audiovisual equipment backed by highly trained support staff
  • Arranging professional catering for business breakfasts, lunches and dinners
  • Developing and executing green office initiatives

Managed Services for Pharmaceutical Companies

Canon provides managed services that enable pharmaceutical companies to focus on growing their business. Our services include:

  • Records and Information Management: Canon designs, implements and staffs records and information management programs that mitigate risk and streamline compliance at today's top pharmaceutical companies
  • Document Imaging: Harness the power of automated data extraction to process documents faster
  • Discovery Services: Rely on Canon discovery experts for minimizing discovery costs and attorney review time
  • Print Services: Take a strategic approach to print and copy management
  • Mail Services: Streamline the flow of incoming and outgoing mail and parcel
  • Office Support: Rely on experienced staff to keep office operations running smoothly

Success Stories
Biopharmaceutical Company Teams with Canon to Transform Accounts Payable Process
As a result of inefficient Accounts Payable processes, a leading pharmaceutical company was struggling to pay invoices on time. This strained vendor relationships, which in turn, threatened to disrupt the pharmaceutical company’s supply chain and delay its ability to deliver much-needed medicine. That's when the company tapped Canon to turn the situation around.

Pharmaceutical Resources and Success Stories

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